Loan Servicing Manager

About the role

Arundel Bank is seeking an experienced Loan Servicing Manager to lead and support all aspects of loan servicing operations while remaining actively involved in day-to-day servicing activities. This hands-on leadership role oversees commercial, residential mortgage, home equity, consumer, participation, and construction loan portfolios while ensuring exceptional customer service, regulatory compliance, and operational excellence.

Responsibilities

• Lead, coach, and develop Loan Servicing staff while actively supporting department workflow.
• Oversee and perform complex loan servicing functions, including loan maintenance, payoffs, modifications, escrow administration, ARM servicing, participation loans, and construction loan servicing.
• Manage delinquency and collection activities, loan workouts, loss mitigation efforts, and recovery processes.
• Conduct quality control reviews and monitor servicing operations for accuracy, compliance, and risk management.
• Ensure compliance with CFPB, RESPA, TILA, FDCPA, Fair Lending, UDAAP, HMDA, BSA/AML, and other applicable regulations.
• Support audits, examinations, reporting, policy development, and process improvement initiatives.
• Resolve complex customer servicing issues and serve as the Bank's subject matter expert for loan servicing and collections.

Qualifications

• High School Diploma required; Bachelor's degree in Business, Finance, Accounting, or related field preferred.
• 5+ years of loan servicing, loan operations, lending administration, or collections experience.
• Previous supervisory or management experience preferred.
• Experience with commercial, residential mortgage, home equity, consumer, participation, and construction loans.
• Strong knowledge of mortgage servicing regulations, consumer lending compliance, escrow administration, and collections.
• Community banking experience strongly preferred.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401(k)
• Competitive salary
• Paid time off
• Profit sharing
• Training & development
• Wellness resources
• Opportunity for advancement

Pay & Schedule

Position Type: Hybrid - after 90 days | Location: Annapolis, MD | Status: Full-Time | Exempt