Loan Payment Representative

Primary Duties And Responsibilities

• Open and distribute incoming mail
• Accurately post payments to loan accounts
• Answer inbound calls, emails, and chats to assist and educate members with inquiries regarding consumer loans, lines of credit, credit cards, mortgages, and commercial loans
• Educate and assist members with loan payment solutions
• Process adverse action notices
• Review and verify insurance paperwork to confirm insurance on GECU collateral meets required parameters including lienholder information
• Contact members and/or insurance agents when insurance does not meet required parameters
• Perform other duties to support the department as necessary

Education And Experience

• High school diploma or GED required
• One year of experience in the banking industry, loan servicing, or related role required

Knowledge, Skills, And Abilities

• Basic interpersonal skills to effectively speak with members and create a positive member experience
• Proficient verbal and written communication skills to display professionalism in interactions
• Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office Products and credit union systems
• Capable of functioning well in a fast-paced environment
• Problem solver with good organizational and analytical skills

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off
• -paid 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms
• And many more!

About the Role

At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Qualifications

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky.