Commercial Loan Representative

Wells Fargo is seeking a Commercial Loan Servicing Representative within Commercial Banking Operations, supporting the Transaction & Processing team. This role conducts post-closing collateral reviews and ensures commercial loan documentation and collateral records meet established requirements.

Responsibilities

• Support internal and external customers with inquiries and complaints regarding loan servicing needs
• Monitor loan system and resolve customer issues, and process complex transactions online
• Perform moderately complex administrative, transactional, operational, and customer support tasks
• Act as primary loan servicing contact involving construction monitoring and disbursements
• Monitor collateral and prepare payoff letters, releasing collateral
• Audit loan systems of record for new loan setups, modifications, data input, customer research, and billing
• Receive direction from supervisors and escalate non-routine customer concerns to experienced individuals
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Exercise independent judgment while developing knowledge to understand function, policies, procedures, and compliance requirements

Requirements

• 1+ year of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Qualifications

• Basic knowledge and understanding of collateral documentation, perfection, and business entities
• Knowledge and understanding of equipment leasing or automobile title processing
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work effectively in a team environment
• Excellent verbal, written, and interpersonal communication skills
• Sound attention to detail and accuracy skills
• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to work in a fast-paced deadline-driven environment
• Ability to work independently, proactively, and creatively while exercising sound judgment
• Intermediate Microsoft Office skills

Job Expectations

• This position is not eligible for Visa sponsorship
• Candidate must be based out of posted location: San Antonio, TX
• This position offers a hybrid work schedule
• Relocation assistance is not available for this position
• Ability to work additional hours as needed