Loan Operations Specialist

About the Role

As a Loan Operations Specialist in this comprehensive role, you will handle a wide range of duties spanning onboarding, servicing, payments, and participation loans. Your work will ensure operational excellence, data accuracy, and an exceptional customer experience.

Responsibilities

• Administer the direct input, verification, and ongoing maintenance of loans in the bank's core operating system.
• Focus on the accurate onboarding of Commercial, SBA, Participation, and Syndication loans.
• Ensure records are accurate, complete, and properly retained to meet compliance and regulatory standards.
• Collaborate with internal team members to validate loan information and provide support for all channels of the loan portfolio.
• Process loan payments and advances while adhering to internal compliance guidelines.
• Respond to inquiries from internal and external customers with a thorough understanding of loan structures, documentation, and system operations.
• Assist in completing recurring tasks, including system updates, payment reconciliations, and monthly reporting.
• Adapt to changing processes and environments, identifying opportunities to streamline servicing procedures.
• Share expertise on best practices for Participation and Syndication loans with team members and management.
• Work closely with all areas of Loan Operations to maintain consistent knowledge of processes and procedures across the organization.
• Support other Loan Operations functions as needed to meet business demands, particularly during peak periods.
• Develop and assist in implementing plans to identify, source, and execute industry best practices for loan processing and servicing.

Requirements

• 3-5 years of previous experience within Loan Operations and/or Bank Operations required.
• Hands-on experience with onboarding, servicing, Participation/Syndication loans required.
• Strong knowledge of Commercial, SBA, Participation, and Consumer loan operations.
• Ability to interpret financial reports, legal loan documents, and complex loan structures.
• Strong customer service focus with excellent verbal and written communication abilities.
• Proven adaptability in a fast-paced, dynamic environment.

Skills

• Advanced experience with core banking systems (IBS preferred).
• Proficiency in Finastra LaserPro, Salesforce, and nCino platforms.
• Proficient with Microsoft Office Suite.
• Ability to embrace and leverage AI technology for operational improvements.

Schedule

• Flexibility to work extended hours during peak periods (e.g., month-end, quarter-end, year-end).
• Hybrid work schedule requiring presence in Malvern on key days.

About Customers Bank

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. Our vision, mission, and values guide us toward excellence, with passion, attitude, creativity, integrity, alignment, and execution as cornerstones of our behaviors.

• Focused on you: We provide every customer with a single point of contact—a resolute team member committed to meeting your needs today and tomorrow.
• On the leading edge: We innovate with the latest tools and technology to react quickly to market conditions and help you get ahead.
• Proven reliability: We ground our innovation in deep experience and a strong financial foundation, ensuring you have a partner you can trust.

At Customers Bank, we encourage personal development plans to help team members achieve their highest potential and succeed in both personal and professional lives.