Loan Operations Specialist

About the role

The Loan Operations Specialist III is responsible for processing loan payments, loan funding, new loan bookings, loan maintenance, loan reports, billings, and general loan operations duties. The Loan Operations Specialist III is responsible for assisting customers and bank staff with inquiries regarding their loans.

Responsibilities

• Assist customers and bank staff with loan operations matters.
• Clear items on a daily basis in the G/L reconciliation (e.g., loan settlement, unposted G/L, loan suspense G/L and other demand G/L).
• Book all types of loans including but not limited to commercial real estate, commercial and industrial (C&I), SWAP loans, participations/syndications, all types of SBA loans, residential, consumer and unit priced loans in the Jack Henry core system.
• Process loan modifications, renewals and extensions in accordance with loan approval and documents.
• Review late fee reimbursements for approval.
• Process loan disbursements, advances, wire transfers, payments (including unit price), and payoffs.
• Process loan maintenance, annual reviews, loan payment reversals and repost payments in the Jack Henry system.
• Issue letters and memorandums related to loan operations matters.
• Process payments and correspondence on third‑party service loan portfolio.
• Process Non‑Accrual, Charge‑Off and Recovery transactions in Jack Henry.
• Prepare interest calculations and post interest and payment adjustments as required on Loans and Loans Participated.
• Prepare participation certificates and notify participants.
• Complete assigned annual training program.
• Perform other functions and/or duties as assigned.

Requirements

• Education: High School Diploma. Associate’s degree in Business Administration preferred.
• Experience: Three (3) to Five (5) years of experience in the Banking industry in the Loan Operations area.

Qualifications

• Advanced computer skills including proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
• Knowledge of banking systems including but not limited to Jack Henry.
• Must be bilingual in English and Spanish; ability to fluently speak, understand, read and write both languages.
• Strong verbal and written communication skills; ability to communicate at all levels of the organization.
• Strong attention to detail and accuracy.
• Ability to multi‑task with strong organization, time‑management and prioritizing skills.
• Customer service skills ensuring satisfaction of internal and external customers.
• Ability to work in a team environment to ensure compliance with department procedures.
• Knowledge of related State and Federal banking compliance regulations and operational policies.
• Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank’s policies and procedures.
• Problem solving and analytical skills to identify problems.