Loan Operations Specialist

About the role

Picture yourself as the lifeblood that ties everything together—the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You’re the one who steps in when things get tough, the superhero who keeps the mission on track.

Position Summary

The Loan Operations Servicing Specialist I is responsible for performing routine loan servicing and account maintenance activities throughout the life of the loan. This position supports accurate loan account administration, responds to internal and customer servicing requests, and verifies servicing activities are completed in accordance with internal policies, procedures, and applicable regulatory requirements.

Position Duties And Responsibilities

• Process routine loan servicing transactions including payments, payoffs, maintenance changes, and general account updates
• Perform loan account maintenance such as borrower updates, rate changes, maturity extensions, and loan officer reassignments in accordance with established procedures
• Review loan accounts for accuracy and assist with resolving basic servicing discrepancies
• Respond to internal and customer inquiries related to loan servicing in a timely and professional manner
• Verify loan payments are posted accurately and timely to the core system
• Research and correct basic payment posting errors following documented procedures
• Escalate complex or unresolved issues to senior specialists or management as appropriate
• Monitor and track required insurance documentation for loan collateral, including hazard and flood insurance
• Update insurance information within loan systems and follow up on missing or expired coverage
• Absorb and coordinate force-placed insurance through third-party vendors when required
• Support basic escrow maintenance and servicing functions
• Adhere to internal policies, procedures, and regulatory requirements applicable to loan servicing
• Maintain accurate documentation and verify servicing records are properly imaged and indexed
• Assist with audits, system reviews, and quality control efforts as assigned
• Collaborate with lending, documentation, review, and accounting teams to resolve servicing-related issues
• Cross train with members of Loan Operations to develop additional knowledge and skills
• Absorb and assist with other duties as assigned

Required Qualifications

• High school diploma or GED
• Associate’s degree in finance, business, or a related field preferred
• 1 year of experience in banking, loan operations, or loan documentation preparation preferred
• Basic understanding of loan servicing concepts preferred
• Proficient with Microsoft Office and other standard software applications
• Strong attention to detail and organization skills
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent verbal and written communication skills
• Excellent interpersonal, critical thinking and problem-solving skills
• Customer service orientation and ability to resolve issues effectively
• High standards for integrity, honesty, and work ethic
• Commitment to service excellence
• Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion
• Ability to effectively work in collaboration with others
• Willing to grow and be challenged

Comprehensive Benefits & Recognition

We believe success should be acknowledged and celebrated. That’s why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees’ contributions are recognized companywide.

GROW WITH US

“Grow With Us” is more than a slogan—it’s an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, you’ll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.