Loan Operations Analyst
About the role
The Loan Operations Analyst supports the daily functions of the Bank’s Loan Operations Department, serving to support all commercial and consumer lending functions of the bank.
Responsibilities
- Aid in training new team members.
- Process more complex loans and carry a higher pipeline.
- Assist management as needed for daily functions, projects, or audit reviews.
- Support all departmental functions and ensure the achievement of departmental objectives in providing accurate and timely loan documentation, servicing of the loan, and maintaining collateral files.
- Closely monitor loan documentation and collateral exceptions to keep them to minimum levels consistent with Bank policy.
- Maintain customer expectations by ensuring loan closing documents are provided quickly and accurately.
- Resolve particularly sensitive or complex situations.
- Ensure staff members are fully informed about appropriate compliance regulations, legal requirements, policies, and procedures, providing on-the-job training if necessary.
- Work within regulatory guidelines and bank policies applicable to the areas this position supports.
Requirements
- Minimum of three years of banking experience in depository services and loan originations, or an educational background providing a similar level of knowledge.
- A high school diploma or GED from an accredited institution, with a college degree preferred.
- The ability to multitask and perform accurate, timely work with multiple priorities and deadlines.
- Strong customer service skills and/or interpersonal and communication skills, along with a strong attention to detail and a desire to produce top-notch work.
- A demonstrated working knowledge of basic computer software such as Microsoft Office and Outlook at a moderate level.
- Previous work experience in loan operations/administration is strongly considered.
Benefits
- Health, Vision, Dental
- 401K
- ESOP
- 100% Tuition Assistance
- 4 weeks paid time off
About the Company
Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana. Operating multiple segments, including Multi-family Mortgage Banking, Mortgage Warehousing, and Banking, Merchants Bancorp conducts its business primarily through its direct and indirect subsidiaries. Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp has $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024. Recently, Merchants Bank and Merchants Capital have been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category. This is the second year Merchants has received this award, building on their strong history of workplace recognition, including being named a Best Place to Work in Indiana for seven consecutive years (2016–2022).