Banking Operations Analyst (Loans)

About the role

As a Banking Operations Analyst, you'll oversee a full range of activities to ensure operational effectiveness and accurate data collection within banking systems and processes. You'll provide expertise to lead initiatives focused on reimagining operational processes by designing technical solutions that support internal business units.

Working with cross-operational teams, you'll develop a deep understanding of current and future processes, create intuitive user-friendly designs, and manage these solutions through development, testing, and delivery. You must think critically, demonstrate independent resourcefulness, take ownership, and communicate effectively with stakeholders at all levels of the business.

Responsibilities

• Project management and collaborating with stakeholders to develop effective process solutions and business requirements.
• Design products and features, enhance user experience, and ensure data availability to improve banking processes.
• Collaborate closely with development teams to design and integrate processes spanning multiple systems.
• Manage team priorities, individual projects, iterative improvements, and tech-debt.
• Develop data-driven solution designs while documenting process improvement needs.
• Summarize, track, train, and communicate updates and changes to end users.
• Analyze, resolve, and correct design or solution issues while communicating impacts and timelines to affected users.
• Facilitate project planning, develop business and reporting requirements, and conduct application testing to ensure successful deployment.
• Leverage AI tools to improve efficiency, automate tasks, and support decision-making.
• Identify and implement AI-driven solutions to enhance business processes and productivity.
• Use AI technologies to analyze data, generate insights, and support reporting needs.

Requirements

• 6+ years of related experience in Branch Banking Operations, Commercial Lending, Data Management, Process Improvement, or System Design.
• Bachelor's degree or equivalent experience required.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management, and/or other commercial banking products and services.
• Intermediate experience in data analytics, business intelligence, data science, Power BI, and SQL.
• Proficient in Microsoft Office Suite, Visio/Lucid, and ADO.
• Intermediate experience in project management methodologies and ability to prioritize multiple projects and objectives in a rapidly changing environment.
• Strong analytical, interpersonal, and communication skills; ability to manage competing priorities with flexibility and resourcefulness.
• Intermediate speaking and writing communication skills.
• Occasional travel required.

Benefits

• Competitive salaries and an ownership stake in the company.
• Medical and dental insurance.
• Time off and a great 401k matching program.
• Tuition assistance program.
• Employee volunteer program and wellness program.
• Opportunity to bolster business knowledge and gain hands-on experience in company operations and financial management.

About the Company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank — as well as AmeriHome Mortgage, a Western Alliance Bank Company.