Loan Officer/Processor

About the Role

Proactively solicit new residential mortgage clients while developing and cultivating a strong business network of referrals. Analyze borrower financial and credit data to determine creditworthiness and the probability of financial security in repayment efforts.

Responsibilities

• Develop new business opportunities and sales leads by cultivating relationships with realtors, builders, bankers, and other referral sources.
• Develop solid product knowledge and offer clients the best mortgage products to match their needs.
• Review application information and request specific supporting documentation as needed based on loan investor guidelines.
• Analyze and exercise independent judgment and discretion in advancing business objectives and customer interests regarding significant financial decisions.
• Collect and analyze information regarding customer income, assets, investments, or debts.
• Analyze applicant data, credit, and collateral property value to determine suitable financial products.
• Provide advice to customers regarding advantages and disadvantages of available financial products.
• Market, service, or promote the employer’s financial products.
• Complete continuing education (CE) in a timely manner and stay current on local real estate and mortgage industry trends.
• Provide origination services in the state of licensure.
• Create and maintain excellent business relationships with referral clients to generate new mortgage lending opportunities.
• Correspond, communicate, and coordinate with clients, in-house support staff, and external service providers to facilitate timely closings.

Qualifications

• Sales experience in the mortgage industry is preferred.
• Familiarity with mortgage processes, procedures, rules, regulations, and compliance.
• Exceptional customer service skills with a strong attention to detail.
• Excellent written and verbal communication skills.
• Strong computer skills, including working knowledge of MS Office.
• Ability to comprehend and analyze financial information.
• Ability to effectively communicate and present complex financial information.
• Established contact and referral list within the real estate and mortgage industries is preferred.
• Ability to pass a required background check.

Work Requirements

• Communicate clearly and effectively.
• Utilize a computer and maintain a work schedule.
• Effectively perform in an office setting.
• Comply with and adhere to all applicable mortgage and fair lending laws and regulations, as well as company policies.
• Ability to work extended hours may be required.

Company Expectations

• Review and adhere to policies and guidelines in the Employee Handbook, including privacy and information security.
• Act within delegated authorities and adhere to applicable policies and procedures.
• Contribute to a respectful workplace where diversity drives innovation and growth.
• Align every action and decision with company values.
• Understand performance expectations and measurements through partnership with management.
• Utilize feedback and coaching opportunities to learn and develop within your role.
• Realize team synergies through networking and partnerships across the company.
• Embrace change and act as an advocate for continuous improvement.
• Maintain a high standard of customer care by actively listening to customers.
• Take ownership of problems and issues, leveraging company competencies to provide solutions.
• Work independently while communicating and coordinating efforts with others.
• Work effectively as a team contributor on all assignments.
• Perform quality work within deadlines.
• Respect client and employee privacy.

About the Role (Processor)

Work with clients to collect and verify employment and financial data to complete mortgage loan applications.

Responsibilities

• Contact applicants by telephone, email, or in-person meetings to gather financial information, including employment situation, salary, assets, financial status, current debts, and expenses.
• Order appraisals and titles and assist in loan application completion.
• Receive data needed to verify employment length, financial statement accuracy, and collateral asset values.
• Clear underwriting conditions and review closing conditions.
• Submit applications and conditions to the underwriter.
• Contact and communicate with loan officers, closers, and underwriters to complete mortgage transactions.

Qualifications

• Basic reading, writing, and arithmetic skills.
• Strong attention to detail.
• Strong communication skills, both written and oral.
• Ability to effectively and professionally handle difficult situations.
• Ability to multi-task and manage time efficiently.
• Knowledge of Microsoft Office and telephone protocol.
• Familiarity with accounting terms and procedures (e.g., debits, credits, general ledgers).
• Preferred: Ability to type 50 WPM.

Work Requirements

• Communicate clearly and effectively.
• Utilize a computer and maintain a work schedule.
• Effectively perform in an office setting.
• Comply with and adhere to all applicable mortgage and fair lending laws and regulations, as well as company policies.
• Ability to work extended hours may be required.