Loan Officer Development Program (Seattle, WA)
About The Team
At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of our dynamic and fast-growing FinTech company, you'll help reshape how consumers buy, sell, and finance homes, all while working in a collaborative and high-energy environment!
About The Role
This is an opportunity to launch or grow your mortgage career while contributing directly to Zillow’s mission of transforming the home buying journey. You’ll gain hands-on experience in mortgage origination, lead management, and customer engagement — all while being part of a supportive, in-office team that values learning, collaboration, and excellence.
Activities
- Responding to borrower and agent inquiries
- Completing timely follow-ups
- Accurately inputting contracts and documentation
What You Will Get To
- Deliver a world-class customer experience by enhancing responsiveness and accessibility for customers and real estate agents, while providing exceptional service.
- Support the end-to-end loan origination process — from pre-approval to closing — ensuring accuracy, compliance, and exceptional borrower experiences.
- Manage and follow up on mortgage leads to maximize conversion opportunities and maintain a healthy pipeline.
- Complete a phased four-month learning plan that includes SAFE licensing prep, hands-on practice, and mentorship from experienced Loan Officers and Managers.
- Collaborate with teammates and leaders to identify process improvements and deliver outstanding results.
Who You Are
- 1+ year of experience in sales, customer service, or other client-facing roles; mortgage or financial services experience is a plus but not required.
- Excellent communication and relationship-building skills — with the ability to effectively communicate complex information to customers and real estate agents.
- You thrive in a collaborative, team-oriented environment.
- High school diploma or equivalent. Bachelor's degree in finance, business, or a related field is preferred.
- Strong attention to detail and organizational skills; able to manage multiple priorities while maintaining accuracy and compliance.
- Growth mindset and willingness to learn complex processes and systems in a fast-paced environment.
- Proficiency in using CRM systems, and other relevant tools.
- Customer-centric mindset with a proactive and problem-solving attitude.
Work Environment
This role is an Office position. Employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.
Pay & Benefits
The standard base pay range for this role is $28.70 - $45.90 hourly. This base pay range is specific to these locations and may not be applicable to other locations. Actual amounts will vary depending on experience, performance and location.
Qualifications
- 1+ year of experience in sales, customer service, or other client-facing roles; mortgage or financial services experience is a plus but not required.
- High school diploma or equivalent. Bachelor's degree in finance, business, or a related field is preferred.
- Strong attention to detail and organizational skills; able to manage multiple priorities while maintaining accuracy and compliance.
- Growth mindset and willingness to learn complex processes and systems in a fast-paced environment.
- Proficiency in using CRM systems, and other relevant tools.
- Customer-centric mindset with a proactive and problem-solving attitude.
Application Instructions
No application instructions provided.