Loan Officer

About the role

Provides end to end lending assistance to ensure that members’ lending and financial services needs exceed expectations. Engages members and non-members on our web site, online loan applications, through web chats, texts, e-mails, phone calls, video conferencing, in person, and other channels for lending and financial services opportunities.

Responsibilities

• Provides assistance to members on our digital channels and in person to maximize sales opportunities in lending and deposit products while maintaining a high level of customer service.
• Utilizes web chats, video conferencing tools, texts, e-mails, and phone calls to interview and obtain information from loan applicants for all types of loans offered.
• Originates all types of loans offered on the Loan Origination System.
• Analyzes creditworthiness by reviewing and verifying credit data to calculate member’s capacity to repay the loan.
• Ensures that all loan applications are completed in accordance with applicable federal and state laws and regulations.
• Prepares loan documents and disbursement of loan proceeds.
• Cross sells for opportunities in loans and other products offered by the credit union.
• Provides other assistance on our digital channels as needed to ensure that all financial service needs are met ranging from online account opening to deposit products.
• Must be sales and customer service driven in order to attain sales and customer service goals established by the credit union.
• May require travel to various branch locations for appointment needs.
• Must possess excellent communication skills to deliver exceptional customer service both verbally and in writing.

Requirements

• Skills/Knowledge: Ability to learn and apply learned skills, work with all types of people, use a computer keyboard, type 40 WPM, operate a 10 key calculator, knowledge of basic math skills, ability to work cooperatively with members, co-workers and management, must be bondable.
• Education: High school graduate or GED equivalent required.
• Experience: One year of work experience as a Loan Officer (or comparable position); OR Three consecutive years or more of satisfactory employment at Pearl Hawaii FCU. One year of experience in the field of consumer credit preferred.
• Training: Must be willing to attend/participate in any training necessary to learn/update skills or knowledge required for the position.

Qualifications

• High school graduate or GED equivalent required.
• One year of work experience as a Loan Officer (or comparable position); OR Three consecutive years or more of satisfactory employment at Pearl Hawaii FCU. One year of experience in the field of consumer credit preferred.
• Must be willing to attend/participate in any training necessary to learn/update skills or knowledge required for the position.