Loan Officer

About the role

Core Values PROVIDE our customers with the best combination of service, rates, and fees. PROMOTE sustainable careers for our employees so that they can be enriched personally and professionally. GIVE BACK to our community. These are the core values of NOVA® Home Loans in which we act on employee feedback and implement changes that will make NOVA® Home Loans a better place to work and promote a higher level of service to our clients.

Responsibilities

• Deliver exceptional customer service, managing all aspects of the loan process from application to closing, ensuring timely communication, and providing required documentation promptly.
• Serve as quality control and compliance supervisor for the team, ensuring adherence to relevant regulations and company procedures.
• Oversee team marketing and advertising efforts to grow the client base, including creating or coordinating print ads, public relations initiatives, and product campaigns.
• Conduct in-depth industry research on regulatory requirements, market strategies, audience development, and industry trends to support informed decision-making.
• Direct and supervise team members, including loan officer assistants and clerical staff, handling performance appraisals, promotions, and other HR functions.
• Exercise sound judgment in loan decisions, ensuring comprehensive knowledge of products, client needs, and regulatory requirements.
• Manage each loan from application through to closing, coordinating all client communications and supervising loan personnel.
• Gather and analyze client financial information to recommend products that best meet their needs; advise on the benefits and drawbacks of different financial products.
• Build business relationships and develop referral networks to identify prospective clients.
• Guide and pre-qualify potential clients, ensuring accurate application information and advising on loan feasibility and available financial products.
• Collect and verify supporting documentation, including credit history, financials, and compliance with all loan terms and guidelines.
• Obtain and lock in precise loan terms, communicate these to clients, and review HUD-1 documents for accuracy prior to closing.
• Stay current with product offerings, underwriting guidelines, market trends, and emerging loan and financial products.
• Ensure full compliance with all mortgage lending laws, rules, and regulations.
• Lead recruitment, onboarding, and training efforts in collaboration with Human Resources.
• Provide input on hiring, advancement, disciplinary actions, and promotions for team members.
• Perform tasks that support NOVA’s management and business operations.
• Complete additional responsibilities as assigned.

Requirements

A High School Diploma or GED is required, with a bachelor’s degree in a related field preferred. Equivalent education and relevant work experience may be considered.

Requires 2-3 years of experience in a management or supervisory role. Preferred: 2 years of experience in the mortgage industry. Preferred: 2 years of experience in a customer service-focused role.

Qualifications

Must hold a valid Loan Originator License and maintain it in good standing.

Skills

• Leadership and influencing skills, strong ability to partner and work in a collaborative team environment.
• Strong client service orientation, ability to work independently and as part of a team, excellent organizational skills, and excellent oral and written