Loan Officer

About the role

IHMVCU is dedicated to supporting our members' financial well-being by fostering engagement, creating alignment with their goals and promoting continual growth. We are seeking a member focused Loan Officer with a passion for building lasting relationships and enhancing member satisfaction to join our team. We value strong interpersonal skills. If you excel at connecting with people and providing superior service, your experience will be a great match. As a Loan Officer, you will play a crucial role in creating a welcoming experience for members while providing accurate financial transactions and personalized solutions to member needs. This position is based in Kewanee, Illinois.

Responsibilities

• Actively listen to members' needs to identify, assess and educate on solutions that may include products and services such as deposit accounts, loans and credit cards.
• Handle a variety of transactions, including deposits, withdrawals, transfers, loan payments, and check cashing accurately and efficiently.
• Opens new deposit accounts; originates and closes consumer loans; handles the collection of all required loan documents, i.e., financial statements, collateral verification; forwards to consumer loan operations for processing.
• Responds to member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing, and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective usage of service offerings.
• Completion of the following internal trainings within 6 months of starting the role, if not previously obtained: CDs, New Accounts (including Specialty Accounts), IRAs, Personal Loans and Vehicle Loans.

Requirements

• High School Diploma or equivalent, additional education in finance, business or related field is a plus.
• Proven ability to identify and pursue new sales leads and business opportunities.
• Proven success in new account opening and consumer loans origination.
• High level of integrity and commitment to exceptional member service with genuine desire to help others.
• Strong interpersonal and communication skills; ability to build rapport quickly.
• Strong attention to detail skills and commitment to accuracy.
• Team-oriented with the flexibility to adapt and support various member needs.
• Physical Requirements – Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Physical Requirements – Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Physical Requirements – Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Physical Requirements – Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Physical Requirements – Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
• Physical Requirements – Lifting Demands: Up to 50 lbs.
• Physical Requirements – Visual Demands: Visual acuity to do things such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

Benefits

• Outstanding Training; We are committed to learning new skills and growing personally & professionally
• Competitive compensation
• 401(k) with company match and profit sharing
• Paid time off with paid holidays
• Life Insurance
• Paid Community Volunteering
• Education reimbursement
• Fitness reimbursement
• Health insurance including dental and vision
• Flexible Spending Accounts & Health Savings Accounts
• Employee Assistance Program (EAP)
• Access to fitness center

Pay

The pay range for this position is $19.00-$22.00. Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications and internal pay equity.