Loan Officer

About the role

Guaranty Mortgage Services is a member of the NewRez Family of Companies, offering a hands-on, personalized approach to mortgage services. The company fosters long-term relationships through a collaborative partnership model, leveraging a stable and tenured leadership team. With a diverse product line and competitive pricing, Guaranty Mortgage Services maximizes employee training and technology to provide exceptional service.

Responsibilities

• Develop, solicit, and negotiate new business and loan referrals using a network of resources like Realtors/Brokers, Homebuilders, retail bank branches, and business organizations.
• Maintain and develop existing relationships with joint venture partnerships and marketing alliances to increase capture rates and profitability.
• Utilize and develop a network of resources for mortgage loan business development and solicitation for new business.
• Utilize, manage, and market to a database of customer contacts.
• Maintain a positive sales environment by educating potential borrowers, Real Estate Agents, and Homebuilder sales representatives on the Company's products and services; create and deliver presentations when necessary.
• Complete thorough loan applications by communicating with prospective applicants and obtaining specified information relating to the loan or credit application; correspond with applicants via telephone, email, or in-person to resolve any questions regarding application information.
• Perform prequalification assessment and analysis of financial condition and risk of financing requests within the Company's credit policies and programs, as well as all state and federal lending regulations (FHA, VA, Fannie Mae, Freddie Mac, Conventional, Conforming, Rural Housing Development, Bond and Portfolio).
• Negotiate rate, terms, and conditions of the loan.
• Lock loans on time and in the correct product type to avoid fall-out.
• Collect up-front fees from applicants.
• Submit complete loan application, including all required documents and disclosures, and coordinate the process with assigned processing center.
• Input loans into appropriate Automated Underwriting System (AUS), such as DU or LP, for underwriting decision.
• Aid in, and solve, issues relating to processing, underwriting, and closing of loans within the employee's loan pipeline.
• Develop and maintain knowledge of the financial industry, economy, market conditions, rates, vendors, and competition.
• Represent the Company in various community and civic functions to enhance the Company's image and develop additional business.
• Consistently apply superior decision-making techniques relating to applicant inquiries, approvals, and requests as they pertain to existing policies, regulations, and procedures.
• Maintain compliance on all loan files and pipeline.
• Other duties as assigned.

Qualifications

• Ability to plan for contingencies and anticipate problems and identify risks.
• Ability to negotiate persuasively to produce positive outcomes.
• Ability to effectively listen and respond to customers' needs.
• Ability to demonstrate a strong desire to satisfy internal and external customers by displaying superior customer service skills.
• Ability to demonstrate corporate responsibility by living our core values – Superior Customer Service, Integrity, Respect, Hard Work, and Long Term Commitment.
• Ability to instill trust and confidence from others.
• Ability to effectively convey and receive ideas, information, and directions.
• Ability to exhibit professional written and verbal communication at all times.
• Ability to build and maintain work relationships and contacts needed to effectively address issues and obstacles.
• Ability to value contributions of all team members and is effective at resolving workplace conflicts.
• Ability to establish positive rapport with customers.
• Ability to seek out new and creative ways to provide solutions to the customer's needs.
• Ability to demonstrate solid selling skills and techniques.
• Ability to influence others to gain commitment.
• Ability to maintain an intense optimism and focus on achieving goals even under adversity.
• Ability to recover quickly from setbacks and rejections.
• Ability to maintain and foster strong partnerships with customers.
• Ability to ensure customer satisfaction throughout the cycle of the sales process with support and service.
• Ability to complete all required training courses on time.
• Ability to identify customer needs and adapt sales presentations effectively.

Requirements

• Active state MLO license in each state where business is to be conducted.
• High school diploma or GED.
• 1 year lending origination experience.
• Strong PC skills, including Power Point, Excel, Word, and Lotus Notes.
• Solid knowledge of state and local real estate markets.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.

Benefits

Details about benefits are not specified in the job posting.

Company

Guaranty Mortgage Services is a member of the NewRez Family of Companies, an Equal Opportunity Employer and Equal Opportunity Lender. For more information, please visit our website.

Additional Information

This description is intended to be an accurate reflection of the position's requirements, but it does not imply or state that these are the only job responsibilities. Management reserves the right to modify, add, or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.