Loan Officer

About the role

This position proactively identifies financial solutions for members by interacting with customers both in person and through proactive phone calls. You will leverage products and services that can save members money and time, earn them money, add convenience, and/or give them peace of mind. This is accomplished by providing outstanding service to both internal and external members as defined by living and demonstrating the core values of the credit union: Act with Integrity, Drive Progress, Build & Strengthen Relationships, and Keep People at the Core.

Responsibilities

• Interview existing and potential members in person and by phone and explain specific services, products, and policies.
• Identify members’ needs and cross-sell credit union services and products actively in an appropriate, professional manner, meeting credit union standards; includes outbound call expectations pertaining to CRM and other call list leads.
• Counsel members regarding money management and financial matters, including communicating loan denials, explaining decisions, and providing direction for future consideration.
• Perform timely and accurate lending functions and offer lending solutions of all varieties, including HELOC and business lending.
• Build and maintain a book of business to help improve present, past, and future member relationships; proactively build and manage a pipeline that drives progress for the benefit of members’ financial well-being.
• Perform new account functions, explain various account and ownership options, and obtain required information and documentation.
• Cross-sell electronic services and assist members in setting up electronic services enrollment and understanding the e-statement process.
• Ensure that the credit union’s quality and professional reputation is projected and maintained; stay informed regarding policy and procedure updates as well as local and national banking and lending trends.

Requirements

• Experience working in an environment with individual and team goals preferred.
• Strong interpersonal skills; courtesy and tact are essential elements of the job.
• Work involves personal contact with members and others inside and outside the organization.

Skills

• Bilingual proficiency (Spanish required); proficiency testing is required.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match, life insurance, and disability coverage.
• Generous paid time off (PTO), paid holidays, and paid parental leave (available after one year of service).
• Learning and development programs and tuition reimbursement (available after one year of service).
• Free telemedicine.
• Employee Assistance Program (EAP).
• Wellness initiatives.
• Paid community action volunteer hours.
• Bilingual premium for regularly using Spanish language skills to assist members.

Pay

Entry salary range: $20.48–$24.57 per hour with an incentive opportunity based on individual performance.