Loan Modification Coordinator

About the role

Guild Mortgage Company, closing loans and opening doors since 1960, is dedicated to serving homeowners and buyers. Our goal is to provide affordable home financing using the best terms available while delivering unmatched professionalism and service in the lending industry.

The Loan Modification Coordinator oversees the end-to-end loan modification or payoff process, ensuring milestones, workflows, and documentation progress accurately, efficiently, and in compliance with investor, regulatory, and internal requirements. This role serves as the operational owner of the modification lifecycle and acts as the primary liaison across Servicing, Legal, Underwriting, Closing, Post-Closing, and Systems teams.

Responsibilities

• Manage and oversee the daily execution of the loan modification process from initial review through completion.
• Ensure loan files progress through Encompass milestones in accordance with established workflow rules and timelines.
• Review and resolve stalled, delayed, or exception-driven modification files.
• Provide guidance and escalation support to loan modification processors, underwriters, and support staff.
• Serve as the primary operational point of contact for loan modification activities across Servicing, Legal, Underwriting, Construction/Repair, Closing, and Post-Closing teams.
• Ensure timely communication of modification terms, approvals, documentation requirements, and execution status.
• Coordinate execution and receipt of final modification agreements and ensure proper system updates.
• Analyze workflow inefficiencies and recommend operational, staffing, or system improvements.
• Develop and maintain process documentation, job aids, and training materials related to loan modification workflows.
• Support change management efforts tied to system upgrades, policy updates, or investor changes.
• Ensure all loan modifications comply with applicable investor guidelines, regulatory requirements, and internal policies.
• Support internal and external audits, regulatory examinations, and investor reviews.
• Identify process, system, or control gaps and implement corrective actions.
• Handle internal and external inquiries from borrowers, builders, loan officers, and other parties to the transaction.
• Ensure proper safeguarding of confidential and proprietary information of consumers and other protected information under the Company’s Information Security Policy.
• Other job duties as assigned.

Unless properly licensed under the SAFE Act or applicable state laws, the incumbent will not perform tasks such as taking mortgage applications, offering or negotiating rates or terms, soliciting or arranging mortgage loans, or counseling consumers about residential mortgage loan rates or terms.

Requirements

• Bachelor's Degree directly related to the position or equivalent, preferred.
• Minimum five years' experience in a variety of different roles is required.
• Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
• Ability to calculate figures such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply concepts of basic algebra and geometry.
• Ability to work with mathematical concepts such as probability, statistical inference, and fundamentals of plane and solid geometry and trigonometry.

Skills

• Excellent verbal and written communication skills.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications.
• Commitment to company values:
  • Customer Service – Proactive attention to each person
  • Integrity – Do and say what's right
  • Respect – Treat others with dignity
  • Collaboration – Listen and work together
  • Learning – Seek knowledge and strive for improvement
  • Excellence – Deliver the unexpected

Physical Demands

• Work is primarily sedentary; mobility in an office setting.
• Manual dexterity to operate standard office equipment and keyboards.
• Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
• Regularly required to accurately perceive, distinguish, and interpret information received visually and through audio.
• Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
• Travel: 5% or less.
• Mental: Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.

Benefits

• Medical, dental, vision, life insurance, AD&D, and LTD.
• 401(k) with employer match.

Pay

Target salary range: $56,900.00 - $94,833.00. Compensation at Guild is influenced by factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Schedule

Work is primarily performed during the business week, Monday - Friday.