Loan Insurance Escrow Specialist (Tax Focused) - Charleston or McKinney

About the role

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Responsibilities

• Monitor and pay Insurance and Property Taxes on escrowed and non-escrowed loans.
• Maintain and update escrow information on core servicing system.
• Monitor various reports for verification of accurate tax and insurance tracking with vendors and force placing delinquent taxes and insurance.
• Audit tax payments and force place insurance billing for accurate placement on the loan and process any applicable refunds.
• Process vendor pay files to disburse tax payments and insurance premium payments from escrow to ensure no delinquency or lapse in coverage occurs.
• Update flood determination data on core system.
• Monitor PMI loans to pay PMI billings, process borrower request to remove PMI and automatic termination.
• Process requests from borrower to re-cast monthly payment after lump sum principal reduction and review Mortgage ARM Notices before delivery to vendor for mailing.
• Works and completes escrow related Source tickets from vendors, customers, lenders, and other bank personnel.
• Assists with development and regular review of procedures to improve operational efficiencies and to ensure adherence to bank policies and regulatory guidelines.
• Supports other areas within Loan Operations as needed.
• Ensures compliance with the South State Bank Code of Business Conduct and Ethics, and other operating policies and procedures.

Requirements

• A minimum of 2 years’ experience in a Loan Operations role or equivalent is required.
• Must be knowledgeable in all loan servicing functions including consumer, commercial and mortgage loans.
• Experience with FiServ systems software is preferred.
• Proficiencies with Excel, Word, and other MS Office programs.

Qualifications, Education, And Certification Requirements

• Education: High School diploma required; Bachelor’s degree preferred.
• Knowledge of Federal and State regulatory items is required.
• Annual Compliance Training.
• Fiserv training as needed to perform specific tasks.

Physical Demands

• Must be able to sit for long periods of time.
• Must be able to effectively access and interpret information via various computer systems, documents, and reports.

Work Environment

• This position requires an in-office presence on a weekly basis from either the Charleston, SC location or the McKinney, TX location.
• This position is located in a cubicle environment that may be loud throughout the day.
• If applicable: Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions.
• Cable or fiber connections are preferred.

Travel

• Travel may be required to come to meetings as needed.

Work Location

2440 Mall Drive North Charleston, South Carolina 29406

Equal Opportunity Employer, including disabled/veterans.