Loan Closing Manager

About The Role

The Loan Closing Manager is a hands-on leader and key driver of the loan closing process, serving as both a functional expert and team manager. This role is responsible for overseeing daily loan closing operations, ensuring an efficient, compliant, and customer-focused experience for internal and external partners. As a working manager, the Loan Closing Manager not only leads and supports the closing team but also actively performs complex loan closing functions across commercial, consumer, and residential mortgage products. The ideal candidate excels at bringing transactions across the finish line—coordinating document preparation, managing closing activities, and partnering with lenders, attorneys, customers, and other stakeholders to ensure seamless execution.

Essential Functions

• Functions as a working loan closer for consumer, commercial and mortgage loan closings, including but not limited to, coordinating closing dates, document preparation, ensuring all closing conditions are satisfied or waived, perfecting collateral liens, boarding loans, and performing maintenance for renewals or modifications.
• Manages daily loan closing workflow, prioritizes closing assignments, provides guidance to loan closing team members, and serves as the first point of escalation for closing, documentation, collateral, and system boarding questions.
• Responsible for developing and managing quality assurance reviews of closing packages, loan boarding, and GL transactions pre-closing and post-closing (such as recorded mortgages and final title policies).
• Ensures loans are booked appropriately to core systems and all packages are complete.
• Oversees complex system maintenance/transaction posting.
• Reviews closing work for accuracy, completeness, regulatory compliance, and timely follow-up; provides feedback and coaching to support consistent closing quality.
• Provides coaching and mentoring for the Closing team for growth and training opportunities.
• Conducts timely performance evaluations.
• Periodic travel will be required.
• Assists with audit preparation, document exception tracking, and clearing of exceptions as directed.
• Acquires and maintains knowledge of applicable banking regulations.
• Ensures procedures are accurately documented in compliance with departmental policy, practices, and regulations.
• Participates in on-going training to develop further knowledge of the industry and changes that affect department.
• Reviews loan reports as needed.
• Cross trained to provide back-up and assistance with all loan servicing functions, as required.
• Contributes to the bank team effort by working on special projects and reports, performing other bank-related duties, at the discretion of the Supervisor.

Critical Success Factors

• Leadership, Coaching, and Accountability
• Self-Motivated Working Manager and Team Player
• High Attention to Detail
• Organizational Skills and Multi-Tasking
• Works within time-constraints
• Strong Ethics
• Strong Analytical and Problem-Solving Skills
• Excellent Written and Oral Communication Skills
• Work Independently while Managing and Supporting Others