Mortgage Loan Closing Manager

Responsibilities

• Lead and develop high-performing Closing and Post-Closing teams
• Establish operational strategy aligned with the Bank’s mortgage growth, risk, and customer experience objectives
• Drive a culture of accountability, continuous improvement, and regulatory excellence
• Partner with Executive Leadership on staffing models, workflow optimization, and technology enhancements

Closing Operations

• Oversee end-to-end loan closing processes for all residential products, including conventional, jumbo, and portfolio loans
• Accurately prepare and execute closing documents in compliance with federal, state, and investor requirements
• Maintain strong relationships with settlement agents, attorneys, title companies, and notaries
• Monitor closing turn times, funding accuracy, and customer satisfaction metrics

Post-Closing & Investor Delivery

• Manage post-closing review, trailing document clearance, loan certification, and investor delivery
• Ensure timely and accurate loan purchase by private investors
• Oversee collateral management, custody, and imaging processes
• Resolve post-closing deficiencies, suspense conditions, and purchase exception issues

Compliance & Risk Management

• Ensure full compliance with all applicable regulations, including TRID, RESPA, TILA, HMDA, ECOA, and state-specific requirements
• Partner with Compliance, Legal, Internal Audit, and Risk teams on audits, examinations, and issue remediation
• Implement and maintain strong internal controls to minimize operational, regulatory, and reputational risk
• Review and update policies and procedures to reflect regulatory and investor changes

Quality Control & Reporting

• Monitor and analyze key performance indicators, defect rates, and investor findings
• Identify trends and root causes, implementing corrective and preventive action plans
• Provide regular reporting and executive-level updates on pipeline status, risks, and performance

Requirements

• Minimum Education and/or Certifications: Bachelor’s degree or equivalent experience
• Minimum Work Experience Requirements: Ten or more years of residential mortgage operations experience with significant focus on closing and post-closing Five or more years of leadership experience managing multi-level teams Strong knowledge of mortgage regulations, investor guidelines, and secondary market delivery Proven experience in a bank or regulated mortgage environment Prior senior management experience preferred Experience with multiple investors and complex product offerings preferred

Technical & Essential Knowledge

• Experience with multiple investors and complex product offerings
• Experience with Meridianlink Mortgage (preferred)
• Strategic and operational leadership
• Regulatory and risk management expertise
• Strong analytical and problem-solving skills
• Excellent communication and executive presentation skills
• Ability to manage change in a fast-paced, deadline-driven environment
• Collaborative, partnership-oriented leadership style