Loan Application & Servicing Support Ambassador

Key Responsibilities

• Assist with intake, review, and processing of the Marshall Islands loan applications.
• Verify completeness of documentation and communicate with applicants regarding missing or additional requirements.
• Support servicing activities such as repayment tracking, delinquency follow-ups, and borrower record updates.
• Prepare summaries and loan status reports for the Loan Officer and management.
• Act as a point of contact for the Marshall Islands borrowers and provide timely updates and professional assistance.
• Support borrower outreach regarding loan terms, repayment schedules, and servicing requirements.
• Cook with communications between PIDB headquarters and borrowers/partners as needed.
• Aid in borrower education on loan servicing policies and repayment responsibilities.

Qualifications

• Experience in banking, lending, or financial services, and knowledge of Ebeye and Majuro communities.
• Strong communication skills in English (fluency in Marshallese preferred).
• Familiarity with loan processing, repayment tracking, and servicing practices.
• Proficiency in Microsoft Office (Word, Excel) and comfortable with digital records management.
• Strong attention to detail, organization, and ability to work independently.
• Respect for confidentiality and sensitivity in handling financial and personal information.