Loan Administration and Servicing Manager

Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands: Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth and enables us to support our customers at every stage in their financial journey.

About the role

The Loan Administration and Servicing Manager is responsible for delivering high-level and quality customer service. They are expected to interact closely with Loan Officers, their Administrative Assistants, Credit, and other Departments to support the ongoing servicing of all loans and maintenance of related records in accordance with the Bank’s policies and legal requirements. This includes management of all incoming service requests within SLA guidelines.

Responsibilities

• Oversees processes and staff responsible for loan support functions, including:
  • Management of all incoming service request cases and assignments, with timely completion, accuracy, escalation, recordkeeping, and adherence to SLA requirements and servicing guidelines.
  • The processes related to loan payments, advances, and other monetary transactions.
  • Review of loan documentation and systems to prepare payoff requests, loan maintenance, and research.
  • Ensuring that supporting loan documentation is uploaded to the Bank’s imaging system on a timely basis.
• Oversees process and staff responsible for updating core and ancillary systems to accurately reflect loan documentation and to set up taxes and insurance tracking.
• Oversees process and staff responsible for receiving and processing loan advances:
  • Review requests for all required documentation.
  • For Construction Loan Draws, ensure proper requirements are met prior to each draw.
  • For Asset Based Loan Draws, ensure proper requirements are met prior to each draw.
  • Prepare the transaction for input into the loan accounting system.
  • Ensure supporting documentation is uploaded to the Bank’s imaging system.
• Oversees process for loan payoff requests:
  • Review request and prepare payoff statements in accordance with guidelines.
  • Receive and process the payoff in the loan accounting system.
  • Prepare lien releases and send to the appropriate party for processing.
  • Ensure payoff and release documentation is uploaded to the imaging system.
  • Ensure the collateral records in the loan accounting system are properly updated to reflect any released or changed collateral.
• Manage loan maintenance requests and case assignments, working with the team on evaluation and escalation as needed, adhering to SLA requirements and servicing guidelines, including:
  • Loan research
  • Statement requests
  • Borrower base updates
  • Participation payments
  • Payment schedule adjustments
• Other Duties as Assigned, such as:
  • Assists with special projects.
  • Participates in any department activities to promote efficiency and quality.
  • Cross-training staff to ensure the team is well-versed in all aspects of duties within the department.

Requirements

• High School Diploma or 4 years of bank experience.
• 2 years of previous experience in a commercial loan processing/servicing environment.
• Knowledge of lending and banking policies, procedures, and regulations.

Skills

• Microsoft Office Suite
• Strong experience with loan core account systems and transaction processing.
• Experience in the Loan Servicing environment.
• Excellent written and oral communication skills.
• Excellent attention to detail and organizational skills.
• Knowledge of lending and operational compliance regulations.
• Preferred experience with FiServ Premier & Navigator systems.

Pay

Base Salary Range: $90,000 - $115,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as geographical location, relevant experience, skill set, education, and ability to meet qualifications within the job description.

This role includes a yearly annual target bonus based on individual performance.

Schedule

This is a hybrid role expected to work in the office on Monday, Tuesday, Thursday, and Friday. You will be able to work remotely on Wednesday. This person will ideally sit out of our Rockville, MD headquarters location.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more.
• Company Contributions to your 401k - Regardless of your contribution.
• Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more.
• Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities.