Load Planner (Supply Chain/Logistics)

About the Role

Load Planners coordinate all processes and functions of freight movement and customer service. They process customer orders, plan and optimize shipments into loads using a Transportation Manager System, tender freight to third-party carriers, update the system with current shipment information, and respond to internal and external customer inquiries. Load Planners also provide visibility to management and customers by tracking, auditing, researching, and troubleshooting operational issues.

Responsibilities

• Load-building: adding shipments to a load, rating a load, securing carrier coverage, and appointment setting.
• Monitoring and resolving MCP email messages.
• Identifying shipping opportunities for improved performance, such as truckload multi-stops and consolidated shipments.
• Providing excellent customer service to assigned account(s).
• Managing call center and shared email box responsibilities.
• Tracking shipments, overseeing processes, auditing, investigating load exceptions, researching, and troubleshooting operational issues.
• Recovering customer loads.
• Completing daily logs and trackers.
• Providing detailed instruction for various customers and associates from other shifts via phone and email.
• Completing other projects and tasks as assigned by a supervisor.

Requirements

• High School Diploma (or equivalent) required; Bachelor’s Degree in Business or Supply Chain Management preferred.
• One (1) plus year of experience in Transportation/Supply Chain preferred.
• Strong attention to detail, accuracy, and sense of urgency.
• Strong written and verbal communication skills.
• Ability to learn and regularly operate various computer systems across different platforms.
• Ability to develop and maintain professional working relationships with customers and associates.
• Ability to use critical thinking to analyze information, communicate appropriately, make decisions within the framework of SOPs, solve problems, evaluate results, and determine if further action is needed.
• Flexibility to work First, Second, and Third shifts as needed.
• Plus One mentality: looking for additional ways to add value by going above and beyond expectations.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary and work at the required location.

Physical Requirements

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required to read; communicate verbally and/or in written form; remember and analyze information; and understand instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit.
• Frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.
• Must be able to occasionally lift and/or move up to 25 lbs/12 kg.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Background investigation and drug screening are required.