LN Venues, Special Events Sales Manager - Philadelphia Market

Job Summary

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. Dedicated to live events with a focus on social and educational markets. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

I. Financial Performance of Department(s)

Ensure that revenue is generated in accordance to individual sales quota established by DOS and track financials per market segment, per month and per quarter
Create annual sales plans for each market segment; Convention, Association, Incentive, Tour & Travel, Social, Local, Corporate; SMERF, DMC, etc.

Essential Duties

• Meet and exceed individual sales goals
  Consistently fulfill sales call quotas and required tracking protocol
  Complete understanding of competitive set as well as key points to sell against such venues
  Handle initial phone call and electronic inquiries in a timely manner (within 24 hours)
  Develop a complete, comprehensive targeted list of companies/organizations/planners within assigned categories – this role is focused on the Social/SMERF market
  Build, maintain and target client database (from internal and external sources) within the SMERF Market: event planners, party planners, social, educational, religious, concierges, educational convention business, etc.
  Develop and maintain positive relationships with Convention & Visitors Bureau, professional organizations, local chambers of commerce, local hotels and vendors
  Help to ensure optimal perception of the venue within the community as well as within professional organizations
  Maintain Live Nation Standards for policies and procedures as outlined in the Code of Conduct and Employee Handbook
  With DOS, ensure and monitor that all required reports (SEO’s, monthly calendar, contacts made, forecasting, trackers, financial rectification, ROME flashes, initiatives, etc.) are fulfilled and distributed in a timely manner for proper planning
  Maintain accurate event financial records and adhere to required departmental and organizational processes/protocol
  Generation of proposals
  Generation of Special Events Orders
  Contract negotiations
  Generation of contracts
  Post-event correspondence
  Supply requisitions
  Client relations
  Maintain and communicate current event information on talent calendar
  Ensure accurate file maintenance (Caterease and Rome)

  Sales

  • Meet and exceed budgetary sales expectations
    Fulfill expectations outlined within the strategic monthly sales plan, monthly initiatives, SMART plan, annual goals, competitive analysis and other reports requested / required
    Develop sales strategy for defined market segments, industries & conventions
    Build and maintain client database(s) in Caterease
    Actively solicit business through local civic and business organizations (Convention Bureau, Chamber of Commerce, WIPA, MPI, HSMAI, ILEA, PCMA etc.)
    Assist in development of sales collateral material
    Assist in updating of venue sales website, on-line venue listings and assigned social media applications
    Attends tradeshows, networking events, sales blitzes and other off-site sales efforts at the direction of the Director of Sales

  What This Person Will Bring

  • Working knowledge of local and regional markets, special event operations, computers (Windows environment, spreadsheet, databases, word processing) and guest relations
    Comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette
    Skilled in interpersonal communications, organizational concepts and financial knowledge
    Ability to delegate, follow up, relate to staff and guests / clients in a positive effective manner
    High school diploma required; Bachelor's degree preferred
    Three to five years sales experience in the hospitality industry; experience in catering sales/social/wedding markets highly preferred
    Tolerance of all cultures, music and art forms
    Local market experience and relationships
    Ability to work nights and weekends based on event schedule

  Benefits & Perks

  • HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
  • YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
  • WEALTH: 401(k) program with company match, stock reimbursement program
  • FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
  • CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
  • OTHERS: Volunteer time off, crowdfunding match

  EQUAL EMPLOYMENT OPPORTUNITY

  We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.