LMS Administrator (Hybrid)

We are seeking an LMS Administrator for a hybrid role at our client site in Kankakee, IL. This is a W2 hourly position with Roth Staffing (Ledgent is a division of Roth), and all work will be performed for our client. Start date: 8/31/2026; end date: 8/30/2027, with potential for extension or conversion to full-time.

About the Role

The LMS Administrator provides day-to-day operational and administrative support for our client’s Enterprise LMS within SAP SuccessFactors/Plateau. The role focuses on completing ServiceNow tickets, including troubleshooting, course setup, curricula and assignment profiles, enrollments, reporting, and documentation. This position addresses high-volume operational demand, reduces turnaround time for LMS requests, and improves the learner experience. Collaboration with Learning Partners across the enterprise may also be required to ensure support and standardization of learning administration.

Responsibilities

• Process and track requests via ServiceNow; triage/escalate technical issues with HRIS/IT or enterprise LMS teams as needed.
• Create, revise, and maintain training items, curricula, and learning plans in SuccessFactors/Plateau.
• Troubleshoot user access, assignment, and completion issues; communicate clear guidance to end users.
• Set up courses/sessions; manage enrollments, equivalencies, completions, and approvals.
• Configure and maintain assignment profiles/audience rules.
• Generate LMS reports.
• Serve as a responsive point-of-contact for the Enterprise Learning Management Team; coordinate with Learning Partners when needed.
• Partner with the Enterprise Learning Optimization team to deploy new learning solutions and ensure smooth LMS implementation.
• Communicate request status, timing, and impacts.
• Follow Enterprise Learning Management SOPs, naming conventions, and metadata standards; maintain job aids/knowledge articles for repeatable execution and audit support.
• Participate in administrator forums/working groups to reinforce standards and share updates; recommend improvements to strengthen data quality and user experience.

Key Competencies

• Detail & Data Quality Focus: Prevents assignment errors; ensures reliable reporting and record integrity.
• Stakeholder Orientation: Service-minded, responsive, and clear in communications.
• Collaboration & Influencing: Partner with Learning Partners and stakeholders to drive consistent execution.
• Continuous Improvement Mindset: Spots patterns, proposes fixes, and helps embed better practices via documentation and standards.

Requirements

• Bachelor’s degree or equivalent experience.
• Strong technical knowledge and hands-on experience with SuccessFactors/Plateau LMS administration in a regulated environment. This is the most critical requirement; additional technical requirements are flexible, and the team can train on most other aspects.
• Hands-on experience troubleshooting SuccessFactors LMS issues.
• Experience supporting pharma/biotech training; strong understanding of GxP expectations for learning records.
• Proficiency with SuccessFactors LMS reporting and data quality practices; Excel skills a plus.
• Proficiency with Content Object and Item Creation in SuccessFactors LMS.
• Strong customer support orientation; ability to manage high request volumes with accuracy and clear communication.

Preferred Qualifications

• Knowledge of SCORM/AICC packaging/testing (admin perspective).
• Experience with Veeva Qdocs application.
• Experience with ServiceNow workflows and SharePoint/Teams for SOPs, WIs, and knowledge management.

Location & Schedule

• Hybrid/remote in Kankakee, IL.
• Hiring manager prefers someone within reasonable proximity to Kankakee for occasional in-person meetings.

Pay

$55.00–$66.43/hour.

Context

Our client recently underwent an R&D reorganization, transitioning LMS support responsibilities to the hiring manager’s team. This role will help manage the increased workload during this transition, with an expected need of approximately 12 months. There may be potential for extension or future conversion opportunities if business needs continue.