LMS Administrator

Pay grade level: 14B; Employee category: Staff; Department: Information Technology Services; Reports to: Director of ERP and Integration Services; FLSA status: Exempt; Job Code: AA077FTELMS; Location: Primarily Main Campus, but any other college location as assigned.

About the role

The Learning Systems Administrator provides day-to-day technical administration and operational support for the College learning management system (LMS) and related learning technologies. The position maintains reliable access for students, faculty, and staff; supports course and enrollment processes; monitors system health; assists with integrations and data validation; troubleshoots incidents; maintains technical documentation; and delivers user support and training. The administrator works within approved governance, security, accessibility, change-management, and data-management standards.

Responsibilities

• Administer approved LMS configurations, roles, permissions, term structures, course shells, templates, and related settings.
• Monitor LMS availability, scheduled processes, integrations, storage, logs, and service health; investigate alerts and escalate significant incidents promptly.
• Perform routine course creation, enrollment synchronization, account support, data validation, and exception resolution in coordination with ERP, Online Services, Registrar, and other authorized offices.
• Provide tier-two and tier-three technical support for faculty, students, and staff; document resolutions and maintain accurate service-management records.
• Execute approved maintenance, patches, upgrades, configuration changes, and release testing using established change-management procedures.
• Support LMS integrations, authentication, APIs, data feeds, and approved SQL-based validation or reporting activities in coordination with ERP & Integrations, infrastructure, cybersecurity, and vendors.
• Maintain current system documentation, runbooks, configuration inventories, dependency maps, recovery procedures, access records, and knowledge-base articles.
• Participate in continuity and disaster-recovery exercises and demonstrate the ability to perform all designated critical LMS functions during another administrator or manager's absence.