LMS Administrator

12-month contract with high chance for extension. Fully onsite in Plano, TX. Pay rate: $30–33.55/hr W2 with benefits.

Responsibilities

• Learning Management System Administration
  • Administer, maintain, and optimize the Learning Management System (LMS).
  • Manage user accounts, learning assignments, certifications, and learning paths.
  • Maintain system integrity, troubleshoot issues, and coordinate vendor support.
  • Support system upgrades, testing, and implementation of new functionality.
• Reporting and Analytics
  • Develop recurring and ad hoc reports and executive dashboards.
  • Monitor compliance, certifications, and learning effectiveness.
  • Analyze data and provide recommendations to improve business performance.
• Learning Content Development
  • Design and maintain eLearning, job aids, guides, assessments, and knowledge articles.
  • Ensure learning content reflects current operational processes and adult learning principles.
• Business Communications
  • Develop professional communications for frontline agents, supervisors, managers, and leadership.
  • Prepare operational announcements, policy updates, training notifications, and change management communications.
  • Ensure timely, creative, and accurate dissemination of contact center communications, multimedia content, and information.
  • Create a variety of content for platforms, ensuring quality, accuracy, and effective storytelling that aligns with applicable messaging.
• Operational Support
  • Partner with Operations, Quality, Workforce Management, HR, and Leadership to support strategic initiatives.
  • Provide consultation and performance support across all levels of the contact center.
• Device Inventory Management
  • Maintain accurate device inventory records.
  • Perform monthly and annual inventory reconciliations.
  • Coordinate equipment assignments, returns, audits, and lifecycle management.

Requirements

• Bachelor’s degree in Instructional Design, Business, Communications, Education, or a related field, or equivalent combination of education and experience.
• 3–5 years of experience administering a Learning Management System.
• 3–5 years of experience supporting a contact center environment.
• Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint.
• Excellent written, verbal, organizational, analytical, and project management skills.

Preferred Qualifications

• Experience with Absorb, Cornerstone, Docebo, LearnUpon, or similar LMS platforms.
• Experience using Articulate Storyline, Rise, Adobe Captivate, or comparable authoring tools.
• Knowledge of adult learning theory, instructional design, and change management.
• Experience supporting technical support or customer care organizations.

Pay

$30–33.55/hr W2 with benefits.

Schedule

Fully onsite in Plano, TX.