LMS Administrator

About the role

Primary technical support for both asynchronous eLearning and Live-Online learning sessions. Ensure that learners and instructors have the uninterrupted, high-quality digital environment they need to succeed.

Responsibilities

• Build, configure, and deploy training content within the LMS as directed by the LMS Lead.
• Manage student enrollments for live-online sessions and ensure all student records are accurately updated upon course completion.
• Generate and distribute weekly reports regarding client training status and learner progress.
• Maintain meticulous documentation of system settings, workflows, and standard operating procedures to ensure continuity.
• Act as the technical moderator for virtual classroom sessions, supporting instructors to ensure smooth delivery of content.
• Audit and ensure all technical requirements (audio, video, connectivity) are optimized for online deliveries.
• Serve as the first point of contact for troubleshooting technical issues related to SEI eLearning and SEI Live-Online learning platforms.

Qualifications

• Bachelor’s Degree (required).
• Proven experience in Educational Technology or a closely related field.
• Hands-on experience managing Learning Management Systems (experience with Docebo is highly preferred).
• Strong technical command of video-conferencing platforms (specifically Zoom) and collaborative digital environments.
• Proficiency in Microsoft Office products and modern collaborative tools used for training content development.
• Excellent verbal and written communication skills for interacting with both technical teams and non-technical learners.
• Demonstrated ability to juggle multiple tasks, manage competing priorities, and meet deadlines in a fast-paced environment.
• Proactive approach to troubleshooting technical hurdles in real-time.

Benefits

• Comprehensive medical, prescription, dental, and vision insurance.
• Generous retirement savings program with employer contributions.
• Tuition benefits.
• Ample paid time off and observed holidays.
• Life and accidental death and disability insurance.
• Free Pittsburgh