Living Room Supervisor

Job Overview

This is a floor leader position that assists in the daily operations of the Restaurant/Bar and Signature Dining Service.

Responsibilities

• Maintains fine dining service standards, assists servers and hosts on the floor during service periods, and supervises restaurants and bar where applicable
• Ensures guest and team members’ satisfaction while assisting on the floor
• Handles team members’ questions and concerns
• Marks monitors team members to ensure performance expectations are met
• Trains team members to follow restaurant procedures and sequence of service
• Provides feedback to team members based on observation of service behaviors
• Aids in supervising daily shifts operations
• Supervises restaurant and bar and all related areas in the absence of the assistant general manager and the General Manager
• Participates in department meetings by communicating a clear and consistent message regarding the department departmental goals to produce desired results
• Ensures all team members have proper supplies, equipment, and uniforms
• Communicates to Chef and Managers on any issues regarding food quality and services levels
• Aids in ensuring compliance with all restaurant policies, standards, and procedures
• Marks monitors alcohol beverage service in compliance with local laws
• Performs all duties of the restaurant team members and related departments as necessary
• Opens and closes restaurant and bar; ensures all the side-work is executed properly
• Provides exceptional customer service
• Interacts with guests to obtain feedback on product quality and service levels
• Encourages team members to provide excellent customer service and with Wave Service standards
• Handles guest problems and complaints, seeking assistance from supervisor as necessary
• Counsels inventories to maintain par levels
• Aids in ensuring correct end-of-day cash outs, sends out end-of-day reports via e-mail
• Works with the following software applications: OpenTable, Micros Symphony, Alice, and Microsoft Office

Qualifications

• A high school degree or GED is required.
• A bachelor’s degree in Hospitality or Food & Beverage industry is preferred.
• Knowledge. Alcohol service and Food Handler certifications are required.
• Familiarity of restaurant terminology and food service techniques is preferred.
• Minimum of 1-3 years supervisory experience in the Food & Beverage industry required; or equivalent combination of education and experience.
• 3-5 years of Assistant Restaurant Manager experience; full-service dining or hotel experience preferred.
• Pleasant, polite manner, a neat and clean appearance
• Excellent communication skills, highly organized with strong attention to detail
• Must be able to work evenings, weekends, and holidays.
• Preferred Certified Professional Food Managers certification
• Birch street, ADP Vantage (timekeeping system) knowledge preferred.