Living Consultant - Southland Station Apartments

Reports to: Community Manager

About the role

As a Living Consultant, you are the primary point of contact for all prospective residents and will play a critical role in ensuring all prospective and existing residents feel welcome at Capital Square’s properties. This Living Consultant position is responsible for coordinating the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.

Responsibilities

• Greeting and qualifying prospects
• Conducting community tours
• Showing apartments
• Processing applications
• Conducting credit screening and criminal background checks
• Preparing the lease and move-in package, ensuring a smooth resident move-in and lease signing
• Inspecting apartments prior to resident move-in, ensuring apartments are in move-in-ready condition, and scheduling any outstanding items to be addressed with the maintenance team
• Staying informed about current market and competitor conditions that may impact the community’s occupancy and sales results
• Developing and implementing short- and long-term marketing plans and goals to sustain occupancy, and following the community’s established policies related to concessions, specials, and other programs to boost occupancy
• Using the on-site property management software (Yardi, etc.) to track apartment availability, record traffic and leasing activities, and manage resident and prospect data and critical demographic information about existing and future residents
• Responding quickly and courteously to resident and Capital Square concerns and questions, taking prompt action to solve problems

Requirements

• High school diploma or GED (General Education Diploma)
• Previous leasing experience a plus
• Excellent organizational skills and customer service mindset
• Strong computer technology skills with basic knowledge of MS Office Suite
• Yardi/Yardi Voyager experience a plus
• A valid driver’s license may be required
• A positive, motivating, and team-oriented attitude
• A desire to exceed in an extremely competitive environment

Schedule

Will normally work a Monday–Friday schedule with rotating weekends; hours may vary to meet the business needs of the property.

Work Location

Onsite at our property. Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

Benefits

• Industry-competitive salary and performance-based bonuses
• Comprehensive medical, dental, and vision coverage, with 100% employee-only benefit premiums covered for medical plans
• $35 per paycheck cell phone reimbursement
• 120 Paid Time Off (PTO) hours, plus 40 hours of sick time
• 11 company-paid holidays, 2 floating holidays, and 2 days of VTO (Voluntary Time Off)
• Matching 401(k) contribution
• 30% housing discount
• Professional development opportunities