Live Chat Agent

Job Overview

Responsibilities

• Engaging professionally with customers via our live chat platform to answer questions and provide immediate support.
• Developing a deep understanding of our product range, including MUTCD signs, street signs, custom signage, and safety equipment, to offer accurate information.
• Assisting customers with the entire sales process, from product selection and customisation to order placement and tracking.
• Resolving customer issues, complaints, and inquiries efficiently and with a high degree of empathy.
• Guiding users through our website to help them find the products that meet their specific needs.
• Collaborating with internal teams, such as sales and production, to address complex customer requirements.
• Maintaining detailed records of customer interactions and feedback to contribute to service improvements.

Qualifications

• Proven experience in a customer service role, with previous experience as a live chat agent being highly advantageous.
• Exceptional written communication skills, with a strong command of spelling, grammar, and punctuation.
• Excellent typing speed and accuracy, with the ability to manage multiple chat conversations simultaneously.
• Strong problem-solving abilities and a calm, patient, and professional demeanour.
• Proficiency in using computers and familiarity with CRM software and digital communication tools.
• A proactive and customer-centric approach to all tasks.
• An interest in or experience with the manufacturing or signage industry is desirable but not essential.

Benefits

• A competitive hourly wage of $30 - $40 USD per hour, commensurate with experience.
• The opportunity to be part of a well-established and respected organisation with a history of quality and innovation.
• A supportive and collaborative team environment focused on professional growth.