Live chat agent

Responsibilities

• Engage with customers via live chat to answer enquiries in a professional, friendly, and timely manner.
• Provide comprehensive information about our hydration products, their features, and their benefits for an active lifestyle.
• Aid customers with placing orders, tracking deliveries, and processing returns or exchanges.
• Effectively troubleshoot and resolve customer issues to ensure a high level of satisfaction and retention.
• Develop and maintain an expert level of product knowledge to address all customer questions accurately.
• Actively listen to and collect customer feedback, sharing valuable insights with the wider team to support continuous improvement.
• Uphold the company's brand voice and commitment to quality and sustainability in every interaction.

Qualifications

• Proven experience in a customer service role, with direct experience using live chat platforms being highly advantageous.
• Exceptional written communication skills in English, with impeccable grammar, spelling, and punctuation.
• Strong problem-solving abilities and the capacity to think critically to find effective solutions for customers.
• A genuine interest in health, wellness, and fitness.
• Excellent organisational skills with the ability to manage multiple conversations simultaneously without compromising on quality.
• Proficiency in using customer service software and CRM systems.
• A proactive and positive attitude with a strong desire to help others.

Pay

USD $70,720 - $79,040 per annum

Schedule

Full-Time