Live Chat Agent

Location: United, Louisiana, United States | Work style: Remote | Employment type: Full‑time

Responsibilities

• Respond promptly and professionally to customer inquiries through live chat.
• Provide accurate information about products, services, orders, and company policies.
• Troubleshoot customer issues and provide appropriate solutions.
• Escalate complex or unresolved issues to the relevant department.
• Handle multiple chat conversations efficiently while maintaining service quality.
• Record customer interactions and update relevant customer information.
• Follow company communication, privacy, and customer‑service guidelines.
• Identify customer needs and recommend suitable products or services when appropriate.
• Maintain a positive, patient, and professional tone in all interactions.
• Meet established customer service, response‑time, and performance targets.

Requirements

• Previous experience in customer service, chat support, call center, or a similar role is an advantage.
• Excellent written English and strong communication skills.
• Fast and accurate typing skills.
• Good problem‑solving and multitasking abilities.
• Comfortable using computers, chat platforms, CRM systems, and other online tools.
• Ability to remain calm and professional when dealing with difficult customers.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Reliable internet connection and a suitable computer for remote work, if applicable.

Preferred Skills

• Customer service experience.
• Familiarity with CRM and help‑desk software.
• Sales or upselling experience.
• Ability to work flexible shifts, including evenings, weekends, or holidays where required.

Benefits

• Competitive salary.
• Training and onboarding.
• Opportunities for career growth.
• Supportive and professional work environment.
• Flexible or remote working options, where applicable.

Pay

USD 20–30 per week.

Schedule

Flexible shifts, including evenings, weekends, or holidays as required.