Live Chat Agent

Job Overview

Key Responsibilities

Qualifications and Skills

The role offers a competitive hourly wage of $25.00 - $39.00 USD per hour.

• Engage with clients and potential clients via our live chat platform in a prompt, professional, and courteous manner.
• Provide accurate and clear information regarding the company's full range of advisory services.
• Assess client needs efficiently to direct enquiries to the appropriate specialist consultant or department within the organisation.
• Resolve client queries effectively, and escalate complex issues to senior team members when necessary.
• Maintain detailed and accurate records of all client interactions within our CRM system.
• Uphold a high standard of client satisfaction and contribute to a positive brand experience.
• Stay informed about the company’s services and industry trends to provide knowledgeable support.

Qualifications and Skills

• Proven experience in a customer service, live chat, or client-facing role is essential.
• Exceptional written communication skills, with a strong command of UK-English grammar, spelling, and punctuation.
• Excellent typing speed and accuracy.
• The ability to multitask effectively, manage time, and prioritise tasks in a fast-paced environment.
• A patient, professional, and empathetic approach to client communication.
• Strong problem-solving skills and attention to detail.
• Experience within a professional services environment (e.g., legal, financial, or consulting) is highly desirable but not required.
• Familiarity with CRM software would be a distinct advantage.