Social Media Agent
Req ID: 380425
About the role
NTT DATA seeks a Remote Social Media Agent to join our team working for our valued end client. We are looking for someone with good Social Media experience in full-on "community management" where you would spend most of your time and effort in the social media world as a whole. While the SM agents still handle calls, emails and chats for Consumer Relations, at times, the bulk of their work will be in Social Media.
Job Responsibilities
- Provide quality customer service experience to our consumers and customers
- Maintain effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of Company products and programs
- Gain a working knowledge of Company systems and processes
- Attend appropriate training classes to continually work towards self-development to stay current on customer service procedures & practices
- Problem solved in a professional and effective manner
- Communicate effectively with consumers via all channels (Including but not limited to telephone, email, letter, chat, text, social media, etc.)
- Answer incoming faxes, calls, voicemail, emails and input data and file
- Address issues to provide first call resolution
Qualifications
- 2 years experience customer service
- Extensive "hands on" experience with social media/marketing
- 2 years experience office environment
- Social Media experience
- 1 year experience Microsoft Office Suite
- High School Diploma/GED
- Nice to have: Bilingual in Spanish or French
Benefits
While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs.
Pay
NTT DATA is committed to providing competitive compensation and benefits packages. Details on pay and benefits will be provided during the interview process.
Schedule
As a Remote Social Media Agent, you will work from home and manage your own schedule, ensuring you have the flexibility to meet the demands of the role while maintaining a healthy work-life balance.