LIV | VIP Business Development Host

About the role

The VIP Business Development Host position plays a key role in selling and marketing the nightclub, dayclub, and other services to guests while focusing on the development of a clientele list to whom to sell. The ideal candidate creates and fosters customer relationships and ensures that their special requests are met while adhering to Fontainebleau service standards.

Responsibilities

• Regularly and customarily prospect for and convert new potential guests and repeat guests by interacting with them in other bars, clubs, restaurants, and resort properties outside the Hotel’s premises.
• Regularly and customarily conduct face to face meetings with potential club guests throughout the community to create a clientele list to visit with and personally encourage to purchase tables, entries, and to generate spending at LIV events.
• Generate sales and make, obtain orders, for tables, entries, and spending at LIV.
• Provide information about the nightclub’s offerings, including VIP services, bottle service, and exclusive events through in-person interactions away from the Hotel property.
• Establish and maintain strong relationships with VIP guests, influencers, and industry contacts to enhance guest satisfaction and encourage repeat visits.
• Identify and qualify new leads through in-person networking, referrals, and cold outreach conducted in the field.
• Promote and upsell VIP services, packages, and promotions to maximize revenue.
• Identify opportunities to enhance the VIP experience through partnerships, collaborations, or special offerings.
• Maintain an organized record of VIP guest preferences, special occasions, and other relevant information to personalize their experience during future visits.
• Handle last-minute reservation changes or adjustments with professionalism and efficiency.
• Escort VIP guests to assigned tables or private areas and assist with seating arrangements.
• Work closely with the reservations team to coordinate, organize, and manage VIP table reservations, bottle service, and special requests, to ensure accurate and timely arrangements.
• Temporarily or permanently add or modify duties and responsibilities as deemed necessary.

Requirements

• Must be at least 21 years of age.
• High School diploma or equivalent required.
• Two (2) years of experience in customer development, customer relationship management, or a related role within the nightlife or hospitality industry.
• Strong understanding of the nightclub industry, market dynamics, and customer preferences.
• Highly motivated and energetic personality with a strong commitment to excellence in hospitality.

Skills

• Excellent communication and interpersonal skills.
• Demonstrated ability in maintaining consistent, high-quality service levels.
• Basic computer skills, including proficiency in MS Office.
• Ability to maintain confidentiality of sensitive guest and company information.
• Willingness and ability to work a flexible schedule to include holidays, nights, and weekends.
• Work in a fast-paced, busy, and somewhat stressful environment.