Litigation Technician

Position Summary

The Direct Claims Account Manager directly handles the monitoring, reviewing, and coordinating activities involving environmental, asbestos, and latent type claims, including resolution of coverage issues and establishment of adequate reserves.

Duties

• Analyzes, investigates, and evaluates new loss notices and claim tenders.
• Works with policy search teams to find copies of alleged coverage where appropriate.
• Expeditiously analyzes and positions claim under applicable primary, umbrella and excess coverage.
• Coincides the retention of defense counsel with internal/external stakeholders.
• Coincides and establishes defense strategy with insured, defense counsel and/or other participating insurance carriers.
• Pro-actively manages the case resolution process.
• Actively participates in mediations as needed, within limit of settlement authority.
• Works with the reinsurance department to provide notice of new accounts, updates on existing accounts and responds to specific reinsurer inquiries.
• Works with in-house Legal/management to manage declaratory judgment actions, including formation and implementation of resolution strategy, settlement valuation and obtaining settlement authority.
• Collaborates on setting reserves at appropriate level for claims.
• Coincides timely processing of payments including verifying proper allocation of such payments across appropriate policies.
• Manages ALAE through strategic handling and bill review/payment processing in coordination with the billing unit.
• Appropriately documents claims in hard copy and/or systems in accordance with established guidelines.
• Obtains and maintains adjuster licenses, as required.
• Travels as necessary.

Performance Requirements

• Strong analytical skills.
• Strong verbal and written communication skills including proper grammar usage and imparting information in a clear and concise manner.
• Strong interpersonal skills.
• Ability to meet assigned deadlines.
• Promptly responds to inquiries with a sense of urgency.
• Able to work in a collaborative and cooperative office environment.
• Able to multi-task and effectively deal with interruptions.
• Able to follow instructions and established procedures.
• Proficiency with MS Word, Excel, Office, TEAMS, and internet applications.
• Highly attentive to details.
• Able to work under pressure and execute good judgment in sensitive situations.

Education

• BA/BS degree required.
• J.D. preferred.
• CPCU or other industry designation a plus.

Experience

• Minimum three years of experience handling complex general liability claims, environmental and/or latent claims, or a legal degree with insurance coverage or relevant experience preferred.