Litigation & Practice Technology Technician I

Duties And Responsibilities

• Utilize, maintain and troubleshoot litigation support software applications
• Take tickets and learn to load received files onto network file servers according to file type
• Take tickets and learn to load and extract delimited text data to/from litigation support software applications and perform data normalization, global edits, removal of duplicates and overlay or merging of data into existing records and/or index databases.
• Perform quality checks, load data, and image files using litigation support applications such as Relativity or other data analysis software (such as Excel)
• Create standard document productions from Relativity per the specifications of the case team/PM
• Ensure quality assurance and perform quality control measures on all processes performed
• Work with the eDiscovery Operations Manager and other members of the Operations and Project Management team to evaluate Litigation & Practice Support department data archiving and deletion procedures
• Interface with Records department on department data lifecycle issues
• Accurately maintain lists of data to be deleted or archived
• Run commands to copy, QC data copies, and delete data
• Assist in duplication, creation, tracking and destruction of media
• Able to be flexible to work overtime as required
• Work towards Technician II requirements, which involves being able to function independently in rotating on-call schedule, the creation of document productions, and working overtime as necessary to handle afterhours or weekend tickets that come in during your assigned on-call periods

Required Education and/or Experience

• Bachelor's Degree
• Technical skills with computers and Microsoft Windows operating system
• Efficiency with Microsoft Office, including Excel
• Ability to work independently or as a part of a cross-functional team in a production environment
• Flexibility to work overtime
• Preferred Bachelor's Degree in CMIS, CS, Engineering or related field
• Experience with database and spreadsheet applications: Excel, SQL, etc.
• Knowledge of litigation database applications (eg: Relativity, LAW, NUIX, Case Map, Case Notebook, HighQ)
• Previous experience at a law firm or litigation support vendor

Other Skills And Abilities

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem-solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities