Litigation Paralegal | LA Experience Preferred
Alexander Shunnarah Trial Attorneys · New Orleans, LA · 4 mo ago
On-siteLegalFull-time
About the role
The role involves providing technical support to clients through various communication channels.
Responsibilities
- Responding to client inquiries via email, phone, and live chat within 24 hours
- Documenting and escalating complex issues to senior support team members
- Updating client knowledge base articles as needed
Requirements
- Bachelor's degree in a related field or equivalent work experience
- At least 1 year of customer service experience
- Strong problem-solving and communication skills
Qualifications
- Proficiency in Microsoft Office Suite
- Experience with ticketing systems
Skills
- Customer service orientation
- Technical troubleshooting abilities
- Attention to detail
Benefits
- Flexible schedule options
- Professional development opportunities
- Competitive compensation package
Pay
$25 - $30 per hour based on experience
Schedule
Part-time position available, flexible hours to accommodate personal needs