Litigation Operations Manager (Recovery)

Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next‑generation financial services company and national bank using innovative, mobile‑first technology to help our millions of members reach their goals. The industry is undergoing unprecedented transformation, and we’re at the forefront.

The role

We are seeking a highly organized and experienced litigation manager (para‑legal) to oversee management of a growing litigation caseload of defaulted loans across three national litigation networks and over a hundred local attorney offices.

Responsibilities

• Provide oversight of active SoFi litigation placements with our attorney network across Personal Loans, Student Loans, and Credit Card accounts.
• Review each network’s caseload and optimize execution, including assistance with preparations for hearings, mediations, arbitrations, and trials.
• Review individual cases, assess proposed pleadings and settlement arrangements, and ensure proper documentation is available as needed.
• Act as cross‑functional liaison between the external litigation network and SoFi’s in‑house counsel on matters that straddle both sides (e.g., a customer’s motion to compel arbitration).
• Engage regularly with internal partners including Compliance, Finance, Internal Audit, and Third‑Party Risk Management.
• Collaborate with the Recovery analyst to track performance at the network, state, and product level, introduce key industry metrics/KPIs, and deliver regular portfolio reporting to management.
• Evaluate the current litigation engagement model, identify workflow gaps, and implement operational enhancements to improve efficiency.
• Demonstrate excellent organizational and project‑management skills, managing multiple complex litigation matters simultaneously while adapting to changing priorities and deadlines.

Requirements

• Minimum five years of litigation paralegal experience, preferably managing a caseload of defaulted consumer loans at a FinTech, large bank, law firm, or in‑house legal department.
• Bachelor’s degree with ABA‑approved Paralegal certification, or an Associate’s/Bachelor’s degree in paralegal studies.
• Significant experience with a litigation case‑management platform such as Legal Tracker, CounselLink, or a relational database used to manage litigation caseloads.
• Strong analytical capabilities and problem‑solving skills.
• Stellar written and verbal communication with keen attention to detail.

Nice to have

• Experience with Convoke’s suite of products, ideally Convoke Origin, Pulse, and CRM.
• Knowledge of litigation scoring models and the variables that inform their performance.
• Experience executing post‑judgment remedies (liens, garnishments, dormant judgment sales, etc.).
• Expertise with data management, dashboard development, and statistical analysis.
• Ability to effectively communicate data metrics and insights to key stakeholders and leadership.

Note: Remote work from Hawaii, Alaska, or Puerto Rico is not available at this time.