Line & Ramp Services Agent

About the role

In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Responsibilities

• Safely handle aircraft ground operations, including fueling, towing, marshalling, and ground support equipment.
• Deliver excellent customer service by assisting passengers and crews with luggage, transportation, and amenities.
• Maintain facilities, equipment, and supplies to the highest standards of safety, quality, and cleanliness.
• Support a strong safety-first culture by following procedures and promptly reporting hazards or issues.

Requirements

• A High School Diploma, GED, or equivalent education.
• A valid driver’s license and a strong sense of responsibility.
• Basic English communication skills (B1 level or above).
• A courteous, respectful attitude and a reliable work ethic.
• Preferably at least one year of mechanical experience.
• Direct line and ramp experience preferred but not required.
• Willingness to work flexible hours — rain or shine.
• The ability to handle the demands of an active, on-the-move role.
• A strong eye for quality and a natural focus on customer service.
• The ability to stay cool, calm, and collected under pressure.
• Someone who takes pride in doing things right enjoys working outdoors.

Qualifications

• A High School Diploma, GED, or equivalent education.
• A valid driver’s license and a strong sense of responsibility.
• Basic English communication skills (B1 level or above).
• A courteous, respectful attitude and a reliable work ethic.
• Preferably at least one year of mechanical experience.
• Direct line and ramp experience preferred but not required.
• Willingness to work flexible hours — rain or shine.
• The ability to handle the demands of an active, on-the-move role.
• A strong eye for quality and a natural focus on customer service.
• The ability to stay cool, calm, and collected under pressure.
• Someone who takes pride in doing things right enjoys working outdoors.

Skills

• Safe aircraft ground operations.
• Excellent customer service.
• High standards of safety, quality, and cleanliness.
• Strong safety-first culture.
• Handling various tasks efficiently.
• Customer-focused approach.
• Adaptable to dynamic schedules.

Benefits

• Base hourly pay + overtime paid over 40 hours in one week;
• holiday pay + paid time off (including 3 floating holidays);
• 401(k) benefits $1 for $1 match up to 6%;
• General Dynamics Employee Discounts;
• Wellness and Health Perks: Multiple Medical, Dental & Vision insurance options for employees only or employee + additional family members;
• paid sick time;
• Employee Assistance Program;
• Wellness Programs;
• Health Awards.

Pay

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $18 - 20 hourly which is equivalent to $37,000 - $41,000 annually, plus a performance-based bonus up to 5% of annual salary.

Schedule

Aviation operates on a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews. We formally operate 24 hours daily, 7 days weekly. The 1st shift (morning 6 am - 2 pm) will be the initial assignment, with the potential for changes over time as our business needs and opportunities evolve. Training for this role is expected to last approximately 4–6 weeks. Once initial training is successfully completed, you will transition to the assigned shift.

Physical Demands and Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee frequently is required to stand, walk or sit.
• The employee is occasionally required to climb or balance, kneel, crouch or crawl.
• The employee must regularly lift and/or move up to 25 pounds.
• The employee must be able to work in both a heavy maintenance environment and in upscale customer areas.
• The noise level in the work environment is usually moderate with occasionally high volume when aircraft arrive/depart.
• The employee is frequently exposed to vibrations.
• Occasional fuel fumes may permeate the workplace.
• The employee is frequently exposed to extreme temperatures.