Line & Ramp Services Agent

Position Summary

As a Line and Ramp Agent, you are at the center of airport operations, supporting aircraft, crews, and passengers with safety, precision, and exceptional service. Each shift, you’ll work alongside a dedicated team in a fast-paced, dynamic environment where adaptability, teamwork, and customer focus are key.

Main Responsibilities

• Safely handling aircraft ground operations, including fueling, towing, marshalling, and ground support equipment.
• Delivering excellent customer service by assisting passengers and crews with luggage, transportation, and amenities.
• Maintaining facilities, equipment, and supplies to the highest standards of safety, quality, and cleanliness.
• Supporting a strong safety-first culture by following procedures and promptly reporting hazards or issues.

Day to Day Operations

• Handle ramp operations while following top-tier safety and quality standards.
• Provide porter services — delivering luggage, cargo, and transporting crew and passengers.
• Aid in aircraft movements, including towing, pushback, marshalling, and disconnecting.
• Operate ground support equipment (GPU, water, lavatory services, etc.) with care and precision.
• Keep things stocked and spotless by assisting with catering items, ice, coffee, and cleaning duties.
• Support a strong safety-first culture by actively participating in safety and quality programs.
• Report any hazards, near misses, or unusual occurrences to keep operations smooth and safe.

Work Schedule and Compensation

• We formally operate 24 hours daily, 7 days weekly.
• The 2nd shift (afternoon 2 pm - 10 pm) will be the initial assignment, with the potential for changes over time as our business needs and opportunities evolve.
• Training for this role is expected to last approximately 4–6 weeks. During the training period, hours may differ from the assigned shift listed based on operational and training needs. Once initial training is successfully completed, you will transition to the assigned shift.
• The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $22 - 23 hourly which is equivalent to $45,000 - $47,000 annually, plus a performance-based bonus up to 5% of annual salary.

Benefits/ Perks

• Financial Perks: Base hourly pay + overtime paid over 40 hours in one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%; General Dynamics Employee Discounts.
• Wellness and Health Perks: Multiple Medical, Dental & Vision insurance options for employees only or employee + additional family members; paid sick time; Employee Assistance Program; Wellness Programs; Health Awards.
• Performance Perks: Annual Merit Increase opportunity; annual bonus potential up to 5%.
• Continued Education Perks: Tuition Reimbursement for approved CE pursuits.

Physical Demands and Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee frequently is required to stand, walk or sit. The employee is occasionally required to climb or balance, kneel, crouch or crawl.
• The employee must regularly lift and/or move up to 25 pounds.
• Specific vision required for this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.
• The work environment described here is representative of those an employee encounters while performing the essential functions of this job.