Line & Ramp Services Agent

Main Responsibilities

• Safely handle aircraft ground operations, including fueling, towing, marshalling, and ground support equipment.
• Deliver excellent customer service by assisting passengers and crews with luggage, transportation, and amenities.
• Maintain facilities, equipment, and supplies to the highest standards of safety, quality, and cleanliness.
• Support a strong safety-first culture by following procedures and promptly reporting hazards or issues.

Day to Day Operations

• Handle ramp operations while following top-tier safety and quality standards.
• Provide porter services — delivering luggage, cargo, and transporting crew and passengers.
• Auxiliary tasks such as towing, pushback, marshalling, and disconnecting aircraft.
• Operate ground support equipment (GPU, water, lavatory services, etc.) with care and precision.
• Keep facilities stocked and spotless by assisting with catering items, ice, coffee, and cleaning duties.
• Participate in safety and quality programs to support a strong safety-first culture.
• Report any hazards, near misses, or unusual occurrences to maintain smooth and safe operations.

Work Schedule and Compensation

• We operate 24 hours daily, 7 days weekly.
• The 1st shift (morning 6 am - 2 pm) will be the initial assignment, with potential for changes over time.
• Training for this role is expected to last approximately 4–6 weeks.
• The posted salary ranges will default to that of your regional location and will not include any premiums.
• The baseline range for this non-exempt position will be $21 - 22 hourly, equivalent to $43,000 - $45,000 annually, plus a performance-based bonus up to 5% of annual salary.

Benefits/ Perks

• Financial Perks: Base hourly pay + overtime paid over 40 hours in one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%; General Dynamics Employee Discounts.
• Wellness and Health Perks: Multiple Medical, Dental & Vision insurance options for employees only or employee + additional family members; paid sick time; Employee Assistance Program; Wellness Programs; Health Awards.
• Performance Perks: Annual Merit Increase opportunity; annual bonus potential up to 5%.
• Continued Education Perks: Tuition Reimbursement for approved CE pursuits.

Physical Demands and Work Environment

• Frequent standing, walking, and sitting.
• Occasional climbing, balancing, kneeling, crouching, and crawling.
• Regular lifting and moving up to 25 pounds.
• Use of hands and fingers, handle, or feel, or reach.
• Frequent exposure to vibrations.
• Occasional exposure to fuel fumes.
• Frequent exposure to extreme weather conditions.

Additional Details

• Comprehensive interview process including connections with team members and leaders.
• Competitive benefit package including health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts, and more.
• Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans.