Limited Partner Relations Associate

About the role

This is a customer-facing role. You’ll work directly with the investors in the funds we administer and run point on the toughest situations: diligence calls with fund counsel, frustrated GPs, time-sensitive closings, and edge cases that have to be solved in real time. Resolving them means pulling in the right people across legal, tax, banking, sales, and product.

Responsibilities

• Be the expert on our investor platform and funds, especially the cases that don’t fit the standard path
• Partner with fund counsel, CFOs, and other external stakeholders to execute critical workflows and drive outcomes
• Lead the hardest investor and GP conversations: diligence calls, frustrated stakeholders, time-sensitive closings, and cases with no playbook
• Be the first line for LP questions on fund economics, capital calls, wire and banking issues, distributions, subscription documents, K-1/tax questions, and fund reporting
• Drive escalations to resolution by bringing in the right partners across legal, tax, sales, banking, and product
• Identify recurring investor issues and edge cases, translate them into clear product feedback, and increasingly use AI and coding tools to prototype or ship fixes yourself
• Turn repetitive work into workflows and automations that help the team scale
• Manage relationships for a set of key accounts

Requirements

• 2-3+ years in a customer-facing role with operational responsibilities, ideally at a startup or in fintech
• You are clear and calm under pressure: you can handle hard calls, write clearly, de-escalate frustrated stakeholders, and keep complicated issues moving without losing trust
• You use AI tools to make yourself and the people around you more effective
• A track record of driving projects from idea to outcome: scoping the work, pulling in the right people, and pushing it forward without hand-holding
• Genuine curiosity about venture, private markets, and the mechanics of how capital moves
• You don’t wait for permission to solve a problem