Relationship Associate

Job Summary

The Relationship Associate is responsible for supporting branch growth and customer retention by delivering exceptional sales and customer service. This role builds and strengthens customer relationships through accurate transaction processing, proactive product referrals, and knowledgeable assistance with the bank's products and services. The Relationship Associate also supports branch operations by performing cash handling and balancing functions, completing operational and maintenance requests, and ensuring compliance with all bank policies, procedures, and regulatory requirements.

Other Responsibilities

• Provide consistent, high-quality sales and service that strengthens customer relationships and supports branch growth
• Process customer transactions accurately and professionally
• Identify and refer opportunities for additional bank products and services
• Assist customers with inquiries and account maintenance requests
• Balance a cash drawer, maintain appropriate cash levels, process proof work accurately and timely
• Adhere to all audit, compliance, and operational procedures
• Assist with ATM, vault, cash order, and balancing activities
• Resolve routine customer maintenance requests
• Maintain awareness of physical and information security risks
• Support the overall operational needs of the branch
• Provide coverage during banking center hours and as needed at other banking centers within the market

Knowledge, Skills & Abilities

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• A broad knowledge of products and services offered by the bank
• Solid knowledge of bank-wide regulations and thorough knowledge of regulations and laws that relate to his/her department
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations

Job Type

Part-Time, Non-exempt, 24 hours per week

Work Location

In person

Schedule

Monday through Friday 8:30 - 5:00 and Saturday's 8:30 - Noon

Minster Bank is an equal opportunity employer.