Lift Truck Service Technician III

About the role

As a Service Technician, you’ll perform the diagnoses, maintenance, and repair of mechanical, electronic, gas/diesel and hydraulic material handling equipment while ensuring all repairs address the problem and not the symptom. You’ll also identify additional safety, mechanical and other items in need of repair when working on the equipment, and submit quotes and completed work orders each day.

If assigned a field territory, you will need to park a company vehicle at your residence and drive to various customer locations, so your DMV record must be solid.

Service Technicians are hired based on level of experience (I, II, III, Journeyman) and may work as a Shop Technician (reporting to a branch location daily), Road Technician (starting in the shop then progressing to an assigned territory), or Fleet Technician (dedicated to a large customer with one or a few locations). Your day-to-day activities will be assigned by your Service Advisor, including 8 hours of work performing periodic, routine maintenance services, safety inspections, and repairs on lift trucks and other industrial equipment.

Responsibilities

• Perform diagnoses, maintenance, and repair of mechanical, electronic, gas/diesel, and hydraulic material handling equipment safely and efficiently.
• Identify and address additional safety, mechanical, and repair needs beyond the initial issue.
• Submit daily quotes and completed work orders.
• Perform periodic, routine maintenance services, safety inspections, and repairs on lift trucks and industrial equipment as assigned.
• Develop and maintain good working relationships with customers and colleagues.
• Clearly document specific equipment information and findings in writing.
• Use a computer tablet for work orders, communication, and documentation.
• Drive a company vehicle to customer locations and test equipment as needed.

Requirements

• At least six months of experience working on engines (entry-level requirement).
• High School diploma or equivalent.
• Ability to read and interpret technical manuals and schematics.
• Proven diagnosis and troubleshooting skills.
• Ability to clearly describe equipment information and findings in writing in English.
• Ability to work safely under pressure, take general directions, and use good judgment when working independently or collaboratively.
• Ability to concentrate on tasks for long periods without distraction.
• Experience using a computer tablet, typing, and taking photos.
• Proficiency with Microsoft Office (Outlook, Teams) and other dealer applications.
• Ability to drive a motor vehicle and industrial equipment to customer sites and test equipment.
• Regular, predictable, full attendance is essential.
• Ability to work overtime and weekends as needed.
• Qualified DMV record, background check, and drug screening.

Qualifications (Desired)

• ASE certifications.
• Master Certified Technician (non-Toyota considered).
• Technical school certificate of completion.

Physical Requirements

• Frequent movement, standing, walking, climbing, bending, kneeling, turning, pushing, pulling, squatting, and balancing for extended periods.
• Reaching above and below shoulder level, repetitive hand/wrist/forearm rotation, and fine manipulation with both hands.
• Routine and daily use of hands to grasp, handle, or operate tools and controls.
• Frequent twisting at the neck and waist.
• Operation of foot controls or repetitive foot movement for driving equipment (e.g., forklift, motor vehicle), including long driving periods.
• Daily use of a tablet for communication and data entry, including wearing a Bluetooth device.
• Ability to work in various temperatures, environments, and weather conditions.
• Hearing (with or without correction) to interpret and receive information and directions.
• Verbal and written communication skills to provide detailed, accurate instructions internally and with customers.
• Occasional stooping, kneeling, or crouching.
• Ability to work safely at heights using ladders and elevated platforms.
• Lifting 50 pounds unassisted and 100 pounds with assistance or lifting devices.
• Exposure to fluctuating noise levels based on worksite.

Benefits

• Union membership with Automotive Industries, including healthcare benefits (company pays 90-100% for you and your family, depending on location):
  • Anthem Blue Cross or Kaiser PPO
  • Delta Dental plus orthodontics
  • VSP Vision
  • Life Insurance and Burial benefits
  • Supplemental short-term disability income
• Guaranteed 40-hour work week in most locations.
• Auto-enrollment in the Union Pension (where available) and access to a 401K.
• Employee Assistance Program (EAP) through Uprise.
• Annual reimbursement for work boots and prescription safety glasses.