Lift Truck Service Technician III

About the role

Works under the guidance of a qualified shop or field service technician in the disassembly, repair, re-assembly and test of components.

Responsibilities

• Repairs or replaces defective parts on machinery/equipment
• Disassembles components and properly cleans parts
• Inspects components to ensure maximum parts are being reused to control repair costs
• Prepares all parts requisitions, time cards, or service reports as requested by the supervisor; ensures they are legible and accurate with sufficient detail for service accounting needs
• Demonstrates utilization of dealer computer systems for work orders and other documentation
• Maintains a minimum set of tools required for job performance
• Works in a neat, orderly, and safe manner while caring for and maintaining company machines/equipment
• Performs other duties as assigned

Requirements

• High School diploma or GED
• 1-2 years of experience
• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers
• Must have completed standards outlined in the personnel achievement guideline or have been determined to meet the same qualification by the lead person based on division location

Skills & competencies

• Safety: Fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace
• Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources; demonstrates effective application of job specific knowledge, skills and ability required to resolve job related challenges
• Communication: Uses active listening skills, conveying information with appropriate medium that is clear and easily understood; uses feedback to verify effective and accurate communication; ensures others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication; avoids surprises
• Takes Initiative: Takes appropriate action to resolve issues without requiring direction; seeks out others involved in a situation to learn their perspectives; makes difficult decisions in a timely manner; willing to make decisions in difficult or ambiguous situations when time is critical; assertive in a group when necessary to facilitate change, overcome impasse, face issues, or ensure decisions are made
• Confidence and Drive: Confident in one's own ideas and capability to be successful; willingness to take an independent position in the face of opposition; approaches challenging tasks with a "can-do" attitude; driven to see projects and tasks through to successful completion; not swayed by resistance and focuses on achievement of the initiative
• Self-Aware: Conscious of one's own feelings, character and personality and the implications for how behavior impacts others; understands personal goals, strengths, weaknesses and motivating forces; aware of most important personal beliefs and values; accepts personal weaknesses and works to improve
• Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas; obtains developmental opportunities proactively; actively seeks and embraces growth opportunities
• Managing Change: Demonstrates support for innovation and for organizational changes needed to improve effectiveness; helps individuals and groups manage the anxiety associated with significant change; establishes processes to manage orderly implementation of change
• Customer Oriented: Demonstrates concern for satisfying external and/or internal customers; responsive, quickly and effectively addresses customer concerns or problems; assures customers he/she is willing to work with them to meet their needs; presents a cheerful, positive manner with customers
• Adaptability: Adapts to changing business needs, conditions, and work responsibilities; adapts approach, goals, and methods to achieve solutions and results in dynamic situations; recovers quickly from setbacks and finds alternative ways to reach goals or targets; open to different and new ways of doing things; willing to modify preferred way of doing things

Physical demands

• Frequently (3-6 hours/day): Stooping, kneeling, reaching, sitting, walking, feeling, fingering, grasping, repetitive motion, hearing, pushing/pulling/lifting up to 25 lbs.
• Constantly (6-8 hours/day): Standing, talking
• Occasionally (up to 3 hours/day): Climbing, balancing, crouching, crawling, pushing/pulling/lifting 26-50 lbs., pushing/pulling/lifting over 50 lbs.

Work environment

• Constantly (6-8 hours/day): Inside conditions (protection from weather but not necessarily from temperature change), noise sufficient to cause shouting to be heard above ambient level, vibration, hazards (including proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals), atmospheric conditions (fumes, odors, dust, mists, gases or poor ventilation), oils (air and/or skin exposure)
• Frequently (3-6 hours/day): Extreme heat, noise, vibration, hazards, atmospheric conditions, oils
• Occasionally (up to 3 hours/day): Outside environmental conditions, extreme cold, air particulates/contaminants requiring respirator use

About Ring Power Corporation

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida in The Carolinas, Georgia, Texas and Tennessee to serve the needs of other specialized industries and customers. Ring Power has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to customer service. Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work to provide high quality construction equipment backed by responsive, professional service and support at every level.