Lift Optimization Specialist

About the role

USA Jet operates within the robust framework of Ascent Global Logistics, providing crucial time-sensitive airlift services to esteemed customer partners. Based at Willow Run Airport in Belleville, MI, USA Jet boasts over 44 years of service in domestic and international cargo transportation.

Responsibilities

• Utilize company resources to maximize profitability and mission success
• Collaborate with Flight Following and Maintenance to determine accurate aircraft assignment
• Coordinate with Crew Scheduling to determine additional crewmember needs based on business levels and current availability
• Maintain working knowledge of all USA jet airframes, their load capabilities, cabin and door sizes, weight limitations, and performance restrictions and abilities
• Apply knowledge of hazardous materials requirements to assist flight following and crewmembers to ascertain legality of shipments
• Network with customer service, sales, customer care, and internal/external sources to understand current markets and demand for resources/lift
• Coordinate with customer service to provide updated information on resource availability, shipment status, and assistance to ensure customer satisfaction
• Escalate operational issues to ensure expedited resolution of airline concerns
• Collaborate with crew scheduling, flight following, and crewmembers with fatigue mitigation by coordination of crew meals, quiet rooms, hotel accommodations, and airline tickets, as necessary
• Utilize various applications and software resources to assist with necessary reporting, ongoing projects, and organizational needs as required
• Absorb responsibilities as necessary

Requirements

• High school diploma or general education degree (GED)
• Two (2) years’ experience in expedited transportation, or equivalent combination of education and experience preferred
• Ability to read, write and speak English fluently
• Ability to type a minimum of 30 w.p.m.
• Demonstrated ability to identify and resolve issues creatively
• Strong sense of urgency to time-sensitive situations
• Must have a strong sense of urgency to time-sensitive situations
• Must be able to remain calm during adverse conditions
• Computer software knowledge of key Microsoft Office platforms including Microsoft Word and Excel is preferred
• Knowledge of locations/operations of airports in North America

Qualifications

• Successful candidates must satisfactorily complete the training, currency, and testing requirements
• Successful candidates must pass an initial Drug and Alcohol screening process, and a fingerprint based Criminal History Records Check (CHRC) and/or Security Threat Assessment (STA) as required by the Transportation Security Administration (TSA)

Skills

• Knowledge of hazardous materials requirements
• Knowledge of international operations
• Ability to work effectively in a team as well as independently
• Ability to remain calm during adverse conditions
• Ability to type a minimum of 30 w.p.m.

Benefits

• 401(k) and employer matching
• Life Insurance
• Health, Dental, Vision Insurance
• Short- & Long-Term Disability
• Paid Time Off (PTO)
• Employee Assistance Program
• Paid Parental Leave
• Employee Wellness Program
• Paid Holidays
• Employee Recognition Programs
• Flexible Spending Account (FSA)
• Tuition Reimbursement
• Health Savings Account (HSA)
• Overtime, Differential, Trip & Bonus Pay

Pay

Details about pay are not specified in the job posting.

Schedule

2nd Shift - 4 10s