Lifestyle Manager

About the role

The Lifestyle Manager on Duty is a full-time position with the primary responsibility of providing exceptional social activities for community residents through planning, organizing, and onsite coordination of events.

Responsibilities

• Schedules and organizes complex activities such as meetings, special events, travel, conferences, rentals, department activities or property lifestyle programs with the highest integrity.
• Aids in planning events - acquiring entertainment, caterers, decorations or any other requirements necessary to conduct a successful event.
• Weekend Manager on Duty for entire property staff.
• Develop Standard Operating Procedures for the community to ensure service excellence is met.
• Aids in recruiting, hiring, training, scheduling and evaluating Association Personnel.
• Aids in coordinating tours.
• Ensures room rentals are reserved in accordance with the Association guidelines and rental agreement.
• Builts a high level of involvement by residents in all activities/special events.
• Coordinates special considerations for meeting rooms (ex: room setting, microphones, projection screen, etc.).
• Maintains a reservation calendar to verify availability of facility areas.
• Maintains a registration list for all activities/classes/events.
• Organizes and prioritizes large volumes of information and calls.
• Responding to rental inquiries in a timely, effective and proactive manner.
• Scheduling and providing venue tours of the property by appointment for Residents.
• Following up with interested Residents to book rentals.
• Vendor contract and document administration.
• Providing one-on-one coordination meetings with Residents prior to their rental (varies according to rental package).
• Acts as a liaison with other departments and outside agencies, including high-level staff such as District Managers, Vice-Presidents, Board members, and chief Engineers.
• Handles confidential and non-routine information and explains policies when necessary.
• Covers the workload of the administrative assistant at the property.
• Maintain, update, type, and coordinate account information in computer database.
• Coordinate and track important dates and meetings, such as annual and budget meetings.
• Ensure that all communication is handled in a professional and courteous manner from the team on site. Also ensures that phone messages and e-mails are responded to appropriately and within a 24-hours, business hours.
• Ensure that all mail (i.e. Fed Ex, UPS, USPS) is picked up daily, in a timely manner.
• Responsible to work closely with Committees and each Committee Chairperson of various activities, clubs and special interest groups (Book Club, wine events, Mah Jongg, Bridge, Art, Photography, etc.).
• Assists with gathering quotes & proposals for projects or events for the community.
• Daily management of the office staff and/or other team members on-site.
• Provide activities information for the website and newsletters.
• Solicits information from the residents of their desires for specific activities and incorporates those into the schedule when feasible.
• Takes photographs of classes/activities/special events, which are used on the website to promote additional resident participation.
• Creates and coordinates weekly and monthly newsletters.
• Aids in evaluating and critiques of activities, monthly.
• Prepares a yearly budget for Lifestyle activities and working within guidelines.
• Responsible for accurate accountability of all activity funds.
• Available to residents to answer questions, to consider new ideas and to respond to social activity needs.
• Proactively develop and propose solutions to problems and anticipate the needs of members.
• Interacts with local organizations to network and promote the community.
• Supervises team members and/or departments at the property.

Qualifications

• Prior experience in a related position; a minimum of 3-year experience INCLUDING 1 year in a social or recreational program.
• Bachelor’s degree.
• Working knowledge of computer and associated programs; MS Office Suite.
• Flexible work schedule to be able to supervise activities and special events according to their planned day and time.
• Excellent written, verbal and non-verbal communication skills, creative, caring, able to work under high-pressure situations.
• Excellent communication and listening skills in order to interact with a diverse and multi culture population.
• Bi-lingual in Spanish may be required at some communities whereas the majority of the population and clients are Spanish only speakers.