Lifestyle Guest Services

About the role

If you love helping people, staying organized, and being part of a vibrant community, this role puts you at the heart of it all. As a Lifestyle Guest Services Associate, you’ll be the friendly face residents and guests rely on for information, event registration, and exceptional customer service. You’ll support daily operations across our Lodges and ensure every interaction reflects the welcoming spirit of Sun City Lincoln Hills Community Association.

Responsibilities

• Serve as a primary point of contact for residents and guests with professional, friendly customer service
• Provide accurate information about community programs, events, and services
• Register participants for classes, trips, programs, and special events
• Process payments, issue receipts, handle refunds/exchanges, and complete end of day balancing
• Prepare deposits for multiple Lodge locations and follow established financial procedures
• Verify resident and guest eligibility for activities
• Conduct Guest Services rounds to ensure safety, cleanliness, and proper room setup
• Issue work orders, update signage, and maintain promotional materials
• Perform clerical tasks: phones, data entry, filing, copying, equipment checkout, lost and found
• Create hall signage using PowerPoint
• Maintain CPR/AED and First Aid certification and respond to emergencies when needed
• Participate in staff meetings and stay updated through internal communications
• Work flexible hours including evenings, weekends, and holidays as needed

Requirements

• High School Diploma or GED
• Clear and effective in written and oral English

Preferred Qualifications

• 1+ year of customer service experience

Skills and Abilities

• Strong customer service orientation and people skills
• Ability to work in a fast paced environment with frequent interruptions
• Comfortable using computers, Microsoft Office (Outlook, Word, Excel), and office equipment
• Detail oriented, organized, and able to multitask
• Ability to interact with a diverse community with professionalism and patience
• Able to create and manage electronic files and folders

Physical Requirements

• Sit for up to 4 hours at a time
• Work at a computer workstation
• Lift/push/pull up to 10 lbs. occasionally
• Meet physical requirements with or without reasonable accommodation

Work Environment

• Indoor, well lit, temperature controlled spaces
• Occasional outdoor exposure
• Ability to remain professional in stressful or fast changing situations

Shifts are part-time and hours of operation are from 7:30 a.m. to 9:00 p.m. Must be available to work weekends.

Why Join Us

You’ll be part of a supportive team that helps create memorable experiences for a thriving active adult community. Every day brings new interactions, new challenges, and new opportunities to make a positive impact.

Benefits

• Access to a robust Employee Assistance Program through NexGen EAP, providing counseling, mental health support, financial advising, and more
• 401(k)-retirement plan after 30 days, with employer matching up to 4% beginning after one year
• Flexible Spending Account
• Up to nine paid company holidays per year (based on schedule)
• Sick leave accrued at one hour for every 30 hours worked, up to a maximum of 80 hours