Lifestyle Concierge

About the role

Job Purpose: The Lifestyle Concierge is responsible for greeting all visitors and assisting with members’ questions/concerns, general admin, orientating new members to the communities, and lifestyle/social planning. The Lifestyle Concierge is also responsible for ensuring a complete offering of programs for members, developing and promoting the Club’s member activities to include but not be limited to events, fitness classes, health and wellness seminars, spa programming, and sport court tennis and pickleball programming and promoting community relations. In addition, the Lifestyle Concierge works in tandem with the Lifestyle Manager to plan and execute Member programs to include recreational, social, travel, and entertainment designed to enrich the quality of life and enhance the vibrancy of the Club for Members. Responsibilities encompass program development, facility scheduling, administration of the Club, and overall program promotion and publicity. The Lifestyle Concierge ensures that all programs and services (including designated independent contractors) are conducted and fulfilled in a manner consistent with the goals and objectives of Troon Lifestyles Management.

About Troon: Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.

Responsibilities

• greeting Members and guests as they enter, checking ID cards
• assisting with event set-ups
• responding promptly to communications, and following through on commitments made to others
• provides outstanding service to our members and their guests professionally and courteously and listens openly to the ideas of others
• respond calmly and tactfully to problem situations and discuss concerns in a constructive manner with persons who need to be involved
• answer questions about the Lifestyles program and recommend events, shows, and functions for Members to attend
• ability to write routine reports and correspondence
• ability to speak effectively before groups of customers or employees of the organization
• demonstrate exceptional customer service when communicating with other departments, Members, guests, and vendors
• maintaining a safe and friendly environment for Members, guests, and fellow staff members
• work as a team with the Lifestyles department to create a fun and exciting program for Members and their guests and promotes events, activities, and functions offered throughout the Amenity Campus